Tag : hospitality CX

Customer Experience (CX)Experience DesignHospitality CXStrategyTravel & Tourism

Mitsui Garden Hotel Sapporo Reopens with Experience-Led Transformation Strategy

Editor
On February 1, 2026, Mitsui Garden Hotel Sapporo reopened after a full transformation led by Mitsui Fudosan Co., Ltd. and Mitsui Fudosan Hotel Management Co.,...
AI & AutomationCustomer Experience (CX)CX in 2026CX StrategyCX TechnologyCXQuest ExclusiveIndustry InsightsInterview

How IntelliHost Turns Booking Data into Human Decisions

Editor
When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it...