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Tag : emotional branding

News

Men Don’t Need Words: Unlocking Silent Bonds in CX and Branding

EditorNovember 19, 2025November 19, 2025
by EditorNovember 19, 2025November 19, 20250333
Hunter’s ‘Men Don’t Need Words’ Campaign: Redefining Emotional CX Through Cultural Insight Sometimes, the most powerful connections need no words. A half-smile, a shared glance,...
brand storytellingcultural marketingCustomer ExperienceCX strategyemotional brandingHunter beer campaignInternational Men’s DayMen Don’t Need Wordssilent communicationuser-generated content
CX Analytics

Digital Engagement Shifts Gears in Customer Experience

EditorAugust 5, 2025August 5, 2025
by EditorAugust 5, 2025August 5, 20250572
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
agile serviceAnalyticsattention economybehavioral analyticsbrand heritageBrand Loyaltybusiness strategycommunitycross-functional teamscustomer advocacyCustomer ExperienceCustomer Insightscustomer journeyCustomer Retentioncustomer touchpointsCXdigitaldigital engagementdigital toolsdigital transformationemotional brandingengagementexperience-centricHarley-Davidsoninnovationloyalty programsmicro-communitiespersonalized offersPizza Hutproduct lifecyclerevenue growthtechnologyTopgolfvalue perception

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

EditorFebruary 21, 2026February 21, 2026
by EditorFebruary 21, 2026February 21, 20260

AI Safety Strategy: How CX Leaders Close the AI Coordination Gap

EditorFebruary 21, 2026February 21, 2026
by EditorFebruary 21, 2026February 21, 20260

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

Frontier AI Commitments: What CX Leaders Must Know About AI Safety and...

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

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