Tag : CX Innovation

CX in 2026CX TrendsNews

Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce

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by Editor0436
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
CXQuest ExclusiveInterviewThought Leaders

Conversational AI Powering the Next Wave of Real-time CX Innovation

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by Editor0357
In the age of instant communication and hyper-personalized experiences, real-time engagement has become the backbone of modern customer experience. Few companies embody this shift better...
CXQuest ExclusiveInterviewThought Leaders

AI-Powered Therapy: Ali Yilmaz, Co-founder and CEO of Aitherapy

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by Editor0365
In today’s fast-evolving digital landscape, customer experience (CX) is dramatically reshaped by technological advancements, especially AI. Few understand this better than Ali Yilmaz, Co-founder and...
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AIonOS and Genesys Cloud Transform Customer and Employee Experience

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by Editor0477
Revolutionizing CX and EX: How AIonOS and Genesys Cloud Drive Next-Gen Experience Orchestration In today’s fast-paced, hyper-competitive marketplace, delivering exceptional customer experience (CX) and employee...
Award & RecognitionNews

ISG Star of Excellence: Recognizing CX Leadership in 2025

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by Editor0390
The latest insights from the 2025 ISG Star of Excellence Awards underscore critical trends and lessons in customer experience (CX) and employee experience (EX) that...
CX ToolsNews

Agora and Exotel: Revolutionizing Real-Time AI Voice Bots for Customer Experience

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by Editor0644
Agora and Exotel Partnership: Scaling Real-Time AI Voice Bots for CX Excellence Customer and employee experience leaders today grapple with demands for more personalized, responsive,...
CX BenchmarksNews

Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025

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by Editor01877
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
CX BenchmarksNews

Resolution Platform: Transforming CX with Zendesk’s AI Innovation

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by Editor0286
Zendesk’s latest AI advancements in the Resolution Platform are transforming customer and employee service worldwide, including Indian markets. This article explores how Zendesk’s new AI...