Tag : CX Innovation

CX ToolsNews

Agora and Exotel: Revolutionizing Real-Time AI Voice Bots for Customer Experience

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by Editor074
Agora and Exotel Partnership: Scaling Real-Time AI Voice Bots for CX Excellence Customer and employee experience leaders today grapple with demands for more personalized, responsive,...
CX BenchmarksNews

Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025

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by Editor0262
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
CX BenchmarksNews

Resolution Platform: Transforming CX with Zendesk’s AI Innovation

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by Editor067
Zendesk’s latest AI advancements in the Resolution Platform are transforming customer and employee service worldwide, including Indian markets. This article explores how Zendesk’s new AI...
News

Genesys and Scaled Cognition Partner to Power Reliable Agentic AI in CX

Editor
by Editor0322
Agentic AI Meets Experience Orchestration: Inside the Genesys and Scaled Cognition Partnership That’s Redefining CX Reliability Customer experience leaders have long pursued a delicate balance...
Executive AppointmentNews

Synoptek: Driving Growth and Customer Experience through Leadership and Innovation

Editor
by Editor0173
Turning Leadership Moves into CX and EX Wins: How Synoptek’s New CRO Drives Transformation Customer experience (CX) and employee experience (EX) struggles plague even well-established...