Customer Flow Optimization: Real-World Wins for CX Leaders
Imagine a busy airport terminal at rush hour. Travelers rush to check-in counters, only to face snaking lines and frustrated staff juggling manual routing. One...
Category : Whitepapers/Case Studies
Indo-Albanian Discovery Challenge: A CX Playbook for Experience-Led Engagement
From Quiz to Cross-Border Experience: What CX Leaders Can Learn from the Indo-Albanian Discovery Challenge A moment that felt bigger than a quiz Imagine a...
Cross-Border Literary Festival: CX Lessons in Experience Orchestration
What Can CX Leaders Learn from a Cross-Border Literary Festival? Ever attended an event that stayed with you long after the lights went off?Not because...
Zomato’s Road Safety Initiative: Redefining Experience-Led Safety in Last-Mile CX
When Safety Becomes Experience: What Zomato’s Road Safety Initiative Teaches CX Leaders About Trust at Scale Imagine this. It’s 9:30 p.m. The rain has turned...
Product-Led CX Growth: How SUNROOOF Reached ₹15 Cr Without Paid Ads
How SUNROOOF Crossed INR 15 Crore Without Paid Advertising What CX Leaders Can Learn From Product-Led CX Growth: What happens when the product becomes your...
Dresden Plant: Volkswagen’s Historic Plant Closure Exposes Dangerous CX and EX Fragmentation
When Titans Stumble: What Volkswagen’s Historic Dresden Plant Closure Reveals About Your Organizational Fragmentation A Glass Factory’s Quiet Collapse—And Why Your CX Roadmap Depends on...
AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...
TSR: India’s 15% Shareholder Return Surge – CX/EX Strategies
The Value Engine: Why India’s 15% TSR Outperformance Is a CX and EX Wake-Up Call Imagine sitting in a boardroom in Mumbai or Bengaluru. The...
AI-Cybersecurity: India’s 79% Adoption Push & CX Safeguards
AI’s Role in Securing Customer Experiences: India’s Cybersecurity Wake-Up Call Imagine a bank customer mid-transaction. Their app freezes. Hackers strike with AI-powered phishing. Trust shatters...
Observability Report 2025: How Telcos and IT Leaders Can Transform CX with AI-Driven Insights
Released by New Relic, the 2025 Observability Report for Telecom & Technology arrives at a pivotal moment for the industry. Telecom and IT organizations are...