Startups: The Ultimate Funding Landscape of 2026
Biggest Startups Money Map for 2026 Picture this: You’re a customer experience leader watching capital flood into AI-powered chatbots while your own CX transformation sits...
Category : Thought Leaders
Artificial Intelligence Adoption: Transforming Business and Workforce in 2025
Artificial Intelligence Adoption: Challenges and Opportunities in Shaping Customer and Employee Experience Artificial intelligence Adoption has quickly evolved from buzzword to business imperative in India....
Personalization: Unlocking Hyper-Personalized Customer Experiences with AI
Unlocking Hyper-Personalization: The Role of AI in Orchestrating Omnichannel Journeys By: Praveen Singh, Co-Founder and CEO of Tubelight Communications Every company today talks about personalizing...
Tubelight Communications: Conversation with Praveen Singh on Redefining CX
In the rapidly evolving landscape of customer experience (CX), organizations are under relentless pressure to engage customers with speed, context, and intelligence across every channel....
Delta Air Lines: Delivering Exceptional Customer Experience During Holiday Travel
How Delta Air Lines Is Navigating Holiday Travel Challenges with Customer Experience Excellence The U.S. Thanksgiving holiday is one of the most demanding travel periods...
The Human Firewall: How Trained Employees Stop Phishing & Social Engineering
The Human Firewall: How Trained Employees Can Stop Phishing and Social Engineering Before It Starts by Chetan Anand, Associate Vice President – Information Security and...
Mental Health: Genesys Prioritizing Employee Well-Being for Better CX
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
Reader Experience: Transforming How Audiences Engage with Digital Content
From Tradition to Innovation: How Cultural Initiatives Power the Next Chapter of Reader Experience By Naveen Valsakumar, CEO & Co-Founder, Notion Press Every era of storytelling...
Cultural Storytelling Is the Ultimate Customer Retention Strategy
By Anubhav Pandey, Chief Strategy Officer, Consortium Gifts The Diwali 2025 season in India was more than just a shopping frenzy-it became a storytelling festival...
Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...