After-Code Intelligence: How AI DevOps Is Redefining CX, EX, and Software Delivery
Unifying Intelligence After the Code: How Harness’s AI Expansion Reimagines EX and CX in the Software Delivery Era Imagine a developer in Bangalore pushing the...
Category : News
Human-Centric Lighting: The Hidden CX Lever CX Leaders Ignore
Human-Centric Lighting: How Wellness Tech Transforms Customer and Employee Imagine your top sales rep stares blankly at the screen during peak hours, eyelids heavy, focus...
Medtatvaa: Revolutionizing Radiology CX with DICOMDrive
Breaking the CX Barrier: How System Thinking Turned Radiology’s Data Chaos into Connected Care It’s 8:30 a.m. at a bustling diagnostic center in Chennai. A...
India’s 10 Rule Changes in 2026: CX Leaders’ Compliance Playbook
India’s 10 Rule Changes in 2026: CX Leaders’ Playbook for Frictionless Digital Journeys Picture this: A farmer in Uttar Pradesh logs into the PM Kisan...
JSW Steel HR Leadership Powers CX Transformation with Salesforce
JSW Steel ‘s new CHRO faces a packed boardroom. Siloed sales teams chase leads manually, while frustrated customers wait days for order updates. Talent gaps...
Exotel’s FY25 Snapshot: AI-Led CX, Profitability and Global Scale
Exotel’s FY25 performance snapshot reads like a boardroom moment every CX leader recognises. The dashboards finally shift from red to green, the CFO stops asking...
HCG Cancer Centre’s Blood Club Conclave Redefines Patient Experience Through Innovation and Empathy
Designing the Human-Centric Cure: How HCG Cancer Centre Is Reimagining Experience Through Innovation and Empathy When a young father in Kolkata heard the word “leukemia,”...
AM Green–Mitsui MoU: Green Aluminum’s CX Leadership Blueprint
How Purpose-Driven Partnerships Like AM Green–Mitsui Redefine Customer Experience in the Age of Decarbonization Imagine standing before a vast aluminum smelter powered entirely by the...
Google Cloud-Palo Alto Networks Deal: Securing AI-Driven CX
Picture this: Your CX team launches a shiny AI chatbot during Black Friday rush. Customers rave at first. Then, a sly prompt injection slips through....