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Tag : user testing

CX BenchmarksCX TrendsLatest Insights/Blogs

Design of Everyday Things: Transforming Customer Experience

EditorDecember 20, 2024December 20, 2024
by EditorDecember 20, 2024December 20, 20240170
Imagine walking up to a door and hesitating because you’re unsure whether to push or pull. You pause, frustrated, trying one action, then the other....
constraintsCustomer Experiencecustomer journeycustomer satisfactionCX strategyDesign of Everyday Thingsdigital transformationDon Normanfeedbackintuitive designproduct designsimplicityusabilityuser testinguser-centered design

Freshservice Journeys: Revolutionizing Employee Experience

EditorJuly 6, 2025July 6, 2025
by EditorJuly 6, 2025July 6, 20250

Zomato Crisis: Recent Changes Are Damaging the Brand and CX

EditorJuly 6, 2025July 6, 2025
by EditorJuly 6, 2025July 6, 20250

Passwordless Authentication: Nymi and Caliber Technologies

EditorJuly 6, 2025July 6, 2025
by EditorJuly 6, 2025July 6, 20250

MobiKwik Leadership Changes: New CTO and SVP

EditorJuly 5, 2025July 5, 2025
by EditorJuly 5, 2025July 5, 20250

Epson Local Manufacturing Move: A CX Game-Changer

EditorJuly 5, 2025July 5, 2025
by EditorJuly 5, 2025July 5, 20250

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Customer Experience in 2025: Transforming Travel with TripJack

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Amazon Case Study: Amazon’s Seamless Shopping Experience

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