AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model
Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works....
Tag : service transformation
Schneider Electric Leads Service Transformation in Greater India
Schneider Electric’s New Chapter in Customer Experience: Welcoming Damini Chaudhari as Vice President–Services, Greater India Zone Main Takeaway: Schneider Electric’s appointment of Damini Chaudhari as...