Tag : Human-in-the-Loop

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Agentic AI in Customer Experience: Vishal Sharma, CTO SearchUnify, on Trust, Transparency & Global Scale

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by Editor0441
Agentic AI and the Future of Customer Experience: In Conversation with Vishal Sharma, CTO, SearchUnify At a time when enterprises are racing to balance automation...
CXQuest ExclusiveExpert OpinionsThought Leaders

AI Hallucinations in Customer Support: Risks, Causes & Prevention

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by Editor0694
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
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AI Scaling Wall: Breaking Enterprise CX Barriers with Actionable AI Strategies

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by Editor0353
The AI Paradox: Why Most Enterprise Pilots Never Scale—And What CX Leaders Must Do Differently Your team just wrapped up another successful AI proof-of-concept. Demo...