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Tag : emotional connection

Award & RecognitionCX BenchmarksCX TrendsEvents & WebinarLatest Insights/BlogsNews

Shakti Awards 2025 for Women Empowerment and Recognition

EditorMarch 22, 2025March 22, 2025
by EditorMarch 22, 2025March 22, 20250979
Shakti Awards 2025: An Evening Where Power Met Purpose Customer experience (CX) is not just about products or services. It’s about crafting moments that resonate,...
brand engagementCustomer ExperienceCX strategyemotional connectionevent CXexclusivityRotary Club of BombayShakti Awards 2025storytellingTaj Mahal Hotel Mumbaiwomen empowerment
News

Forrester Warns Banks Face a CX Crisis in 2025

EditorDecember 19, 2024December 19, 2024
by EditorDecember 19, 2024December 19, 20240768
As digital transformation accelerates, the banking industry faces a pivotal challenge: maintaining customer loyalty while navigating the complexities of digitization. According to Prediction 2025 by...
AI-driven customer servicebanking industry analysisbanking strategiesbanking trends 2025banksconversational bankingCustomer Experiencecustomer loyaltycustomer satisfactionCXdigital bankingdigital transformationemotional connectionForrestergenerative AIinnovation in bankingreal-time processingsave now pay laterSNPLtrust

NIIT India Skills Gap Report 2026: Why Degrees Are Losing Relevance

EditorApril 30, 2026April 30, 2026
by EditorApril 30, 2026April 30, 20260

Cybersecurity Marketing in the AI Era: Sarvagya Singh on Turning Complexity into...

EditorApril 30, 2026April 30, 2026
by EditorApril 30, 2026April 30, 20260

Intelligence-Led Global Revenue Growth: Denave Names Sunil Munshi CEO

EditorApril 30, 2026April 30, 2026
by EditorApril 30, 2026April 30, 20260

Proofpoint 2026 AI and Human Risk Landscape report analysis: Enterprise Security Insights

EditorApril 29, 2026April 29, 2026
by EditorApril 29, 2026April 29, 20260

AI Security in the Agentic Workspace: The Hidden CX Risk Leaders Can’t...

EditorApril 27, 2026April 27, 2026
by EditorApril 27, 2026April 27, 20260

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