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Tag : digital tools

CX Analytics

Digital Engagement Shifts Gears in Customer Experience

EditorAugust 5, 2025August 5, 2025
by EditorAugust 5, 2025August 5, 20250145
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
agile serviceAnalyticsattention economybehavioral analyticsbrand heritageBrand Loyaltybusiness strategycommunitycross-functional teamscustomer advocacyCustomer ExperienceCustomer Insightscustomer journeyCustomer Retentioncustomer touchpointsCXdigitaldigital engagementdigital toolsdigital transformationemotional brandingengagementexperience-centricHarley-Davidsoninnovationloyalty programsmicro-communitiespersonalized offersPizza Hutproduct lifecyclerevenue growthtechnologyTopgolfvalue perception
Whitepapers/Case Studies

Dow CX Program: Transforming B2B Operations for Success

EditorDecember 28, 2024December 28, 2024
by EditorDecember 28, 2024December 28, 20240181
Case Study: Transformative Dow CX Program in B2B Operations In 2017, Dow, a global leader in advanced manufacturing, recognized the urgent need to evolve its...
B2B customer experiencebusiness successcross-departmental collaborationcustomer feedbackcustomer satisfactionCX programdigital toolsDowoperational efficiency

Financial and Banking Rule Changes in India

EditorAugust 31, 2025August 31, 2025
by EditorAugust 31, 2025August 31, 20250

RCPL Restructuring: Transforming FMCG Customer Experience

EditorAugust 30, 2025August 30, 2025
by EditorAugust 30, 2025August 30, 20250

India and Japan Drive Strategic Partnerships in 2025

EditorAugust 30, 2025August 30, 2025
by EditorAugust 30, 2025August 30, 20250

Dreame Expands Luxury Smart Home Presence with Mall of the Emirates Flagship

EditorAugust 29, 2025August 29, 2025
by EditorAugust 29, 2025August 29, 20250

Taj Mahal Hotel Lucknow Expansion: Where Heritage Meets Tomorrow’s Luxury

EditorAugust 29, 2025August 29, 2025
by EditorAugust 29, 2025August 29, 20250

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Kompact AI: Reimagining Artificial Intelligence with Inclusivity, Affordability, and Impact at its Core...

Animon.ai Revolutionizes Anime Video Creation with AI

EditorApril 25, 2025April 25, 2025

Customer Experience in 2025: Transforming Travel with TripJack

EditorJanuary 1, 2025January 1, 2025

Amazon Case Study: Amazon’s Seamless Shopping Experience

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BRICS Nations Are Breaking Free from Dollar Dominance...

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