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CX Analytics

Digital Engagement Shifts Gears in Customer Experience

EditorAugust 5, 2025August 5, 2025
by EditorAugust 5, 2025August 5, 20250331
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
agile serviceAnalyticsattention economybehavioral analyticsbrand heritageBrand Loyaltybusiness strategycommunitycross-functional teamscustomer advocacyCustomer ExperienceCustomer Insightscustomer journeyCustomer Retentioncustomer touchpointsCXdigitaldigital engagementdigital toolsdigital transformationemotional brandingengagementexperience-centricHarley-Davidsoninnovationloyalty programsmicro-communitiespersonalized offersPizza Hutproduct lifecyclerevenue growthtechnologyTopgolfvalue perception
Whitepapers/Case Studies

Dow CX Program: Transforming B2B Operations for Success

EditorDecember 28, 2024December 28, 2024
by EditorDecember 28, 2024December 28, 20240407
Case Study: Transformative Dow CX Program in B2B Operations In 2017, Dow, a global leader in advanced manufacturing, recognized the urgent need to evolve its...
B2B customer experiencebusiness successcross-departmental collaborationcustomer feedbackcustomer satisfactionCX programdigital toolsDowoperational efficiency

Read for Pleasure: How HarperCollins India Is Rebuilding Joy-First CX

EditorJanuary 25, 2026January 25, 2026
by EditorJanuary 25, 2026January 25, 20260

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future...

EditorJanuary 24, 2026January 24, 2026
by EditorJanuary 24, 2026January 24, 20260

What Is India? How Preschoolers’ Experiences Reveal the Future of Emotion-Led CX

EditorJanuary 24, 2026January 24, 2026
by EditorJanuary 24, 2026January 24, 20260

Fractional Chief Customer Officer: CXQuest Interviews Alana D’Angelica on Scaling Customer Success

EditorJanuary 24, 2026January 24, 2026
by EditorJanuary 24, 2026January 24, 20260

Luxury Bathware Experience Centre: How GADOTT Redefines CX-Led Retail in India

EditorJanuary 23, 2026January 23, 2026
by EditorJanuary 23, 2026January 23, 20260

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