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CX Analytics

Digital Engagement Shifts Gears in Customer Experience

EditorAugust 5, 2025August 5, 2025
by EditorAugust 5, 2025August 5, 20250214
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
agile serviceAnalyticsattention economybehavioral analyticsbrand heritageBrand Loyaltybusiness strategycommunitycross-functional teamscustomer advocacyCustomer ExperienceCustomer Insightscustomer journeyCustomer Retentioncustomer touchpointsCXdigitaldigital engagementdigital toolsdigital transformationemotional brandingengagementexperience-centricHarley-Davidsoninnovationloyalty programsmicro-communitiespersonalized offersPizza Hutproduct lifecyclerevenue growthtechnologyTopgolfvalue perception
Whitepapers/Case Studies

Dow CX Program: Transforming B2B Operations for Success

EditorDecember 28, 2024December 28, 2024
by EditorDecember 28, 2024December 28, 20240223
Case Study: Transformative Dow CX Program in B2B Operations In 2017, Dow, a global leader in advanced manufacturing, recognized the urgent need to evolve its...
B2B customer experiencebusiness successcross-departmental collaborationcustomer feedbackcustomer satisfactionCX programdigital toolsDowoperational efficiency

SBI Wins World’s Best Consumer Bank 2025

EditorOctober 23, 2025October 23, 2025
by EditorOctober 23, 2025October 23, 20250

Campus Hiring: How Bounteous x Accolite Redefines Talent Experience and CX Strategy

EditorOctober 23, 2025October 23, 2025
by EditorOctober 23, 2025October 23, 20250

AI-Native UX: Transforming Marketing with Unified AI Decisioning & Insights

EditorOctober 22, 2025October 22, 2025
by EditorOctober 22, 2025October 22, 20250

Seek for Salesforce: Revolutionizing Enterprise AI Automation and CX

EditorOctober 22, 2025
by EditorOctober 22, 20250

FDA Recall: Managing the Impact of the Largest 6.7 Million Egg Salmonella...

EditorOctober 22, 2025October 22, 2025
by EditorOctober 22, 2025October 22, 20250

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