Contact Centers: 2026 Trends Transforming CX and Business Strategy
2026 Trends Shaping Contact Centers and CX By Jaime Meritt, Chief Product Officer at Verint If you’re still viewing your contact center as an operational...
Tag : data analytics
Inspira Enterprise Strengthens AI Leadership with Swetha Srivastava – Driving Innovation and Inclusion
In a fast-moving digital world, customer experience (CX) and employee experience (EX) professionals don’t just navigate challenges—they redefine possibilities. As businesses feel the push to...
Data Observability: Empowering CX and EX Teams with Real-Time Insights
Twilio Launches Data Observability Tools: Building Trust in Customer Experiences Customer experience leaders know how fragile user trust can be. One late-night campaign failure, and...
Teradata Autonomous Customer Intelligence: Redefining Real-Time CX
Unlocking the True Power of Teradata’s CX Revolution Picture this: A customer abandons their cart at checkout, and within milliseconds, an AI-powered system detects this...
Indium Strengthens Leadership with Strategic COO Appointment
Indium Drives CX Transformation with Strategic Leadership When companies choose to expand their leadership teams, they’re essentially placing bets on their future. However, Indium’s recent...
CX Tech ROI: Consumer & Retail Leaders Reimagining CX
From Data Disconnects to Dynamic Experiences: How Consumer & Retail Leaders Are Reimagining CX Through Tech Investments (CX Tech ROI) In today’s hyper-competitive market, customer...
Anurag Sanghai: An Interview on Data & Customer Experience
In today’s dynamic business environment, understanding the customer is paramount. Data-driven insights are no longer a luxury but a necessity for crafting exceptional customer experiences....
DataQuark Transforms CX with AI-Driven Customer Insights
How DataQuark is Redefining Customer Experience with AI-Driven Insights In today’s digital-first world, businesses generate massive amounts of data. However, only a few successfully transform...
AXA GBS CX Transformation: 30 Years of Innovation and Growth
How AXA Global Business Services (AXA GBS) is Transforming Customer Experience Through Innovation and Digitalization AXA Global Business Services (AXA GBS) is celebrating 30 years...