Tag : customer service automation

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Voice-First AI in Customer Service: The True Future of Enterprise CX

Editor
by Editor0157
Editor’s Note By the CXQuest Editorial Team As enterprises continue to explore the boundaries of AI-powered customer service, the debate between chatbots and voice-first interfaces...
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Freshdesk and Freshservice AI Innovations by Freshworks: Transforming CX and EX in 2025

Editor
by Editor01558
Customer and employee experience (CX and EX) teams today face a common yet complex challenge—fragmentation. Juggling multiple tools, channels, and workflows creates inefficiencies that slow...
Expert Opinions

MSME AI Collaboration Transforms Customer Experience in India

Editor
by Editor0429
AI-Powered Collaboration Transforms MSME Customer Experience in India: Digital Tools Drive Business Growth and Enhanced Customer Engagement India’s micro, small, and medium enterprises (MSME) are...