Tag : Culture Transformation

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Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

Editor
by Editor062
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
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InvincibleYOU: Shweta Kumar on Trust-Centered CX Leadership

Editor
by Editor0627
In today’s hyper-dynamic customer experience landscape, technical know-how may help build the foundation—but it’s trust, alignment, and human-centric leadership that elevate an organization from competent...