Misalignment: The Hidden Cost That Puts Customer Experience at Risk
The Hidden Cost of Internal Misalignment and Why It Puts CX at Risk -By Christina Garnett, Chief Customer and Communications Officer, neuemotion Most companies describe...
Tag : Organizational Culture
Envu India: Great Place to Work Certification and CX Excellence
Picture this: Your employees walk into work each morning genuinely excited about their day ahead. Furthermore, they feel valued, supported, and connected to something bigger...
InvincibleYOU: Shweta Kumar on Trust-Centered CX Leadership
In today’s hyper-dynamic customer experience landscape, technical know-how may help build the foundation—but it’s trust, alignment, and human-centric leadership that elevate an organization from competent...