AI in CXCustomer Experience (CX)CXQuest ExclusiveDigital TrustIndustry InsightsInterviewLeadership & TransformationLeadership InterviewsJustice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at ScaleEditorFebruary 20, 2026February 20, 2026 by EditorFebruary 20, 2026February 20, 2026039 Ever been trapped in a chatbot loop when all you needed was a human who could decide? Now imagine that frustration stretched across 30 days,...
