AI Deception in Customer Experience: The Builder.ai Fallout
The AI Illusion or AI Deception: What Builder.ai’s Collapse Teaches Us About Customer Experience and Trust The dramatic unraveling of Builder.ai — once lauded as...
Tag : brand trust
Amazon Anti-Counterfeit Strategy: CX with Trust & Innovation
How Amazon Anti-Counterfeit Strategy Reinvents Customer Experience Introduction: Why Counterfeits Are a CX Nightmare Imagine ordering a high-end smartphone, only to receive a poorly made...
Dehydrating Book Engages Customers with Experiential Storytelling
How Water For People’s ‘Dehydrating Book’ Redefines Customer Experience Through Immersive Storytelling Customer experience (CX) is no longer just about great service or seamless transactions....
Media Literacy and AI: Navigating a World of Deepfakes
AI, Deepfakes, and Media Literacy: The Key to Navigating a Digital World with AI and Media Literacy Detecting AI-generated content is increasingly challenging. As AI...