Delivering Seamless Cybersecurity CX: How Finesse Cyberhub and SOAR Platform from Securaa Transformed Suryoday Bank’s Security Landscape
In today’s digital-first economy, customer experience (CX) goes beyond user interfaces and transaction speeds. It now includes trust, security, and resilience. As financial institutions embrace innovation, their cybersecurity posture directly impacts CX. Recognizing this, Suryoday Bank partnered with Finesse Cyberhub to automate and enhance its cybersecurity infrastructure using Securaa’s AI-powered SOAR platform.
Understanding the Need for Transformation
Suryoday Bank, known for its innovative banking services, manages a complex IT infrastructure. Its operations span multiple customer segments and rely on real-time digital transactions. Yet, the bank’s legacy security system struggled to keep pace. Manual threat handling through emails consumed time, drained resources, and posed operational risks.
As digital banking expands, the surface area for cyberattacks increases. Therefore, Suryoday Bank sought a more dynamic, scalable solution. Finesse Cyberhub stepped in, understanding that a proactive cybersecurity approach would directly impact customer trust, system availability, and business continuity.
From Manual to Automated: A Seamless Shift
The Finesse Cyberhub team began with a detailed evaluation of Suryoday’s security needs. During this audit, they identified gaps in speed, visibility, and response time. Manual workflows caused delays of up to 72 hours in responding to potential threats. This latency created vulnerabilities, especially in handling phishing attacks, ransomware threats, and malicious traffic.
In response, Finesse Cyberhub integrated the Securaa SOAR platform, designed to automate threat detection, response, and remediation. With the help of artificial intelligence, Securaa brings playbook-driven efficiency, replacing time-consuming manual processes with lightning-fast automated actions.
Building Trust Through Speed and Accuracy
Since deployment, the transformation has been tangible. Today, threats that previously took hours or even days to identify and neutralize are managed within a minute or less. This shift allows Suryoday’s SOC (Security Operations Center) team to focus on strategic tasks instead of repetitive alert handling.
Transitioning to automated cybersecurity operations is more than a technical change—it’s a leap in user trust. Customers expect uninterrupted service and data safety. Securaa ensures this by proactively identifying and neutralizing threats in real time. As a result, customers experience fewer disruptions, better service availability, and greater confidence in the bank’s digital platforms.
Enhancing CX Through Digital Empowerment
What sets Securaa apart is its customizable playbook engine. These playbooks allow security teams to automate actions such as:
- Blocking indicators of compromise (IOCs)
- Detecting phishing emails
- Preventing ransomware (both known and unknown families)
- Monitoring inbound/outbound malicious traffic
As a result, Suryoday’s management trainees now build and customize playbooks themselves. This self-sufficiency ensures faster adaptability and stronger internal ownership. Furthermore, it reflects a culture of continuous learning and innovation within the bank—another positive CX signal for customers and stakeholders.
A Stronger Security Posture = A Better Customer Experience
Gaurav Gupta, AVP – Sales, Finesse Global, expressed his enthusiasm for the project:
“We are grateful to Suryoday Bank for trusting us. This SOAR implementation ensures faster, more reliable security management, directly benefiting their customers.”
Indeed, a robust cybersecurity system improves CX in several ways:
- Reduces downtimes and transaction failures
- Builds trust through secure, reliable services
- Enables faster innovation by freeing IT resources
- Improves transparency with measurable KPIs in threat handling
Rajesh Krishna, Founder & CEO of Securaa, added:
“AI-driven SOAR platforms are changing how we manage security. At Securaa, we automate repetitive tasks and allow SOC teams to focus on strategy. This not only enhances threat detection but also transforms how organizations experience cybersecurity.”
Collaboration for Digital Resilience
Finesse Cyberhub’s role as a digital transformation and integration partner proved critical. They didn’t just deploy software—they orchestrated a change in mindset and operational culture. Their understanding of the banking sector and focus on end-to-end managed services ensured a seamless transition.
This collaboration reaffirms Finesse’s commitment to CX-driven cybersecurity solutions. It highlights their ability to align technology with business goals and user expectations. Additionally, it showcases the power of choosing the right OEM (Original Equipment Manufacturer) partner—in this case, Securaa—to bring enterprise-grade security into the core of financial services.
The Future of CX in Cybersecurity
Looking ahead, customer experience in the banking sector will rely heavily on intelligent automation, predictive analytics, and resilient infrastructure. With threats evolving faster than ever, financial institutions must adopt platforms that not only respond but anticipate attacks.
Suryoday Bank’s strategic investment in Securaa reflects this foresight. By streamlining their SOC operations and reducing threat response time dramatically, they’ve set a new benchmark in cybersecurity-driven CX.
As more organizations realize the link between trust and technology, SOAR platforms will become integral to customer-centric strategies. Moreover, partnerships like that of Finesse and Securaa will lead the way, offering tailor-made solutions that ensure security, speed, and satisfaction.
Conclusion: Security is the New CX Differentiator
In an age where every customer interaction depends on digital infrastructure, cybersecurity is no longer just an IT concern—it’s a key CX driver. Through Finesse Cyberhub’s integration of Securaa at Suryoday Bank, we see how automation and AI are redefining both security and service excellence.
Organizations that invest in proactive, intelligent, and integrated security platforms are better positioned to win customer trust and loyalty. As this case shows, the path to great CX begins with secure, streamlined, and scalable digital operations.
