New Appointments in Finance, HR, and Investment Banking to Drive Expansion and Innovation in regards to Fusion CX
Fusion CX a global leader in customer experience (CX) and business process management (BPM) solutions. It has announced the expansion of its board with the induction of four distinguished industry experts. These strategic appointments bring expertise in Chartered Accountancy, Finance, HR, and Investment & Merchant Banking. It is reinforcing Fusion CX’s commitment to global growth, innovation, and operational excellence.
The move aligns with Fusion CX’s expansion strategy. It has seen rapid geographical growth and strategic acquisitions over the past year.
Pankaj Dhanuka, Managing Director & CEO of Fusion CX, emphasized the significance of these appointments, stating:
“Bringing these industry stalwarts on board strengthens our vision of expanding globally. Their expertise will be instrumental in reinforcing our people-first, technology-driven solutions that prioritize customer satisfaction and operational excellence.”
New Board Members Driving Strategic Growth
The newly appointed board members bring decades of expertise across various industries:
Dr. Saagarika Ghoshal – A veteran HR strategist with 28+ years of experience, currently Managing Director at MATCHBOARD LLP, specializing in talent strategy, diversity & inclusion, and cultural transformation.
Mr. Kashi Prasad Khandelwal – A Chartered Accountant with 48 years of experience, recognized globally for his financial audit expertise, including consultancy roles for World Bank’s Emergency Monrovia Urban Sanitation Project in Liberia.
Mr. Michael Lamm – Co-founder of CAS, a leading investment and merchant banking firm, specializing in M&A, valuation, and consulting services within the global tech-enabled outsourced business services sector.
Mr. Sanjay Banka – A seasoned finance leader with 28+ years of experience, currently CFO of Senco Gold and Diamonds, having held key positions at Tata, Hutchison, Reliance, and Bharti Airtel across retail, telecom, and manufacturing sectors.
In addition to these appointments, Fusion CX has expanded its executive board, adding:
Ritesh Chakraborty (Chief Service Officer)
Bradley Call (Vice President) as Executive Directors
Kishore Saraogi (MD & COO) alongside MD & CEO Pankaj Dhanuka
Strategic Expansion & Acquisitions Fuel Growth
These leadership additions follow Fusion CX’s rapid expansion strategy. In the last year alone, the company:
Entered Southern India with its first facility in Chennai
Expanded operations with a new Navi Mumbai center
Strengthened its telecom & utilities capabilities with the acquisition of S4 Communications
Kishore Saraogi, Managing Director & COO of Fusion CX, highlighted the impact of these strategic moves:
“The addition of these distinguished leaders to our board marks a significant milestone in our journey toward becoming a global leader in customer experience and BPM. Their expertise will help accelerate our mission of delivering innovative, people-first solutions that drive growth and success for our clients worldwide.”
A Future-Ready Global Enterprise
With 16 acquisitions to date, Fusion CX serves industries including BFSI, healthcare, high-tech growth, retail, utilities, and telecom. Fusion CX is Operating in 40+ centers across North America, LATAM, India, EMEA, and Southeast Asia. It continues to lead the digital transformation of customer experiences.
With strengthened leadership team, Fusion CX is poised for continued global expansion, innovation, and industry leadership. The purpose lies in the evolving CX and BPM landscape.
