Agentforce IT Service: Revolutionizing IT Support with Conversational AI
Agentforce IT Service Tackling Real-World CX and EX Challenges in IT Support Many organizations still rely on traditional IT Service Management (ITSM) systems built around...
Author : Editor
Scams Surge: Navigating Festive Season Risks in India
From Deals to Deepfakes: Navigating Festive Season CX Risks in India Nothing beats the thrill of scoring the perfect Diwali deal online. Shoppers hunt for...
Stem Cell Science: Revolutionizing Women’s Preventive Health
Beyond Pink Ribbons: Making Breast Cancer Awareness Truly Inclusive Every October, India turns pink. Social media timelines brim with ribbons, hashtags, and campaign visuals. Brands...
Delhi Development Projects Signal New Era of Citizen-Centric Governance
From Development Projects to Citizen Delight: How Delhi Transformation Journey Mirrors Modern CX Principles When Amit Shah recently announced development projects worth ₹1,816 crore for...
Teradata Autonomous Customer Intelligence: Redefining Real-Time CX
Unlocking the True Power of Teradata’s CX Revolution Picture this: A customer abandons their cart at checkout, and within milliseconds, an AI-powered system detects this...
Cartus at 70: Still Defining the Future of Corporate Relocation
Real-life mobility challenges test even the most established brands. Ask any HR manager who’s faced a cross-border move gone wrong. Or a team leader who’s...
SAP CX Leads the Future with Unified Engagement Cloud
Transforming Customer Experience: Insights from SAP Connect’s CX Tool Previews Key takeaway: SAP CX toolkit unites loyalty management, AI-driven service, and sales automation into a...
Freshservice Benchmark Report 2025: How AI, Simplicity, and Empathy Are Redefining CX and EX
The Experience Convergence: How AI, Simplicity, and Empathy Are Redefining the Future of Work According to Freshservice Benchmark Report Ever noticed how the smallest tech...
Lulu Hypermarket Powers Seamless UPI Payments in Qatar
Bridging Borders: How UPI’s Launch in Lulu Hypermarket, Qatar Elevates Customer and Employee Experience Imagine arriving in Doha, eager to explore the spice-scented souks and...
Joule Platform: The AI Copilot Revolutionizing Enterprise Efficiency
The Human-AI Partnership Era with Joule Platform: How Role-Based AI Assistants Are Transforming Enterprise Operations Have you ever wondered why some companies seem to effortlessly...