2026 and CX: The AI Survival Kit, Industry by Industry
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
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Beyond Generative AI: Transforming Customer Experience in 2025
Transforming Customer Experience with AI: Beyond Generative AI In today’s fast-paced digital market, delivering exceptional customer experience (CX) has become a tough challenge for businesses....
AI Hallucinations in Customer Support: Risks, Causes & Prevention
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
Multiplayer AI: Not as a Bot but a Collaborative Team Member
When AI Support Stops Being a Bot and Starts Being a Team Member – By Alix Gallardo, Co-founder of Invent Support today is already multiplayer:...
Predictive Analytics: Unlocking Customer Experience Excellence in 2025
Lacking Predictive Analytics and Facing Real-World CX and EX Challenges Today Customer experience (CX) and employee experience (EX) continue to challenge businesses amid rising expectations....
ISG Star of Excellence: Recognizing CX Leadership in 2025
The latest insights from the 2025 ISG Star of Excellence Awards underscore critical trends and lessons in customer experience (CX) and employee experience (EX) that...
New Aadhaar App: Enhanced Privacy, Selective Sharing & Offline Verification Features
UIDAI’s New Aadhaar App: Revolutionizing Offline Verification for Enhanced Privacy and User Control In today’s fast-evolving customer experience (CX) landscape, security and privacy are paramount....
New Labour Codes in India: Impact on CX and EX Leaders
Navigating the New Labour Codes: What India’s Workforce Reform Means for CX and EX Leaders Across India’s technology corridors this week, a common conversation echoed...
Astro Malaysia High Availability Success: 99.99% Uptime for SAP and Oracle
Astro Malaysia ‘s journey to ensuring 99.99% uptime for its critical SAP and Oracle operations highlights a real-world customer experience (CX) and employee experience (EX)...
SUNROOOF: Redefining Wellness Lighting for Indian Urban Spaces
SUNROOOF: Revolutionizing Wellness Lighting in India’s Urban Spaces Many customer experience (CX) and employee experience (EX) professionals understand that environment shapes mood, productivity, and well-being....