CX LeadershipCX StrategyCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought LeadersEndear: Leigh Sevin on Humanizing Data-Driven ClientelingEditorJanuary 28, 2026January 28, 2026 by EditorJanuary 28, 2026January 28, 2026029 In the rapidly shifting landscape of modern retail, the line between digital and in-store experiences is becoming increasingly blurred. Today’s consumers expect continuity — their...