CX AnalyticsCXQuest ExclusiveExpert OpinionsThought LeadersConsistency Paradox: Customers Might Prefer an Algorithm Over YouEditorDecember 11, 2025December 11, 2025 by EditorDecember 11, 2025December 11, 2025034 Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...
