Airbus Crisis: How Airlines Turn Flight Disruptions Into Customer Loyalty
Airbus A320 Recall: A Masterclass in Crisis CX for Airlines Worldwide Imagine booking your dream holiday trip weeks in advance. Your bags are packed. You...
Tag : crisis communication
FDA Recall: Managing the Impact of the Largest 6.7 Million Egg Salmonella Crisis
FDA’s Largest Egg Recall at Highest Risk Level: A CX and EX Wake-Up Call Eggs. Simple, everyday staples yet essential to millions of households, restaurants,...
Ransomware and CX: Why It’s Now a Customer Experience Crisis
Ransomware Is Now a CX Issue. Here’s What Palo Alto Networks’ Report Tells Us Cybersecurity and customer experience (CX) have traditionally lived in different silos....