CX ToolsCX TrendsLatest Insights/BlogsNewsMcDonald’s CX Metric Turns Complaints into RevenueEditorJune 2, 2025June 2, 2025 by EditorJune 2, 2025June 2, 2025039 From NPS to Complaints per Million: How McDonald’s Turned Customer Complaints into a Revenue Driver McDonald’s Australia has fundamentally changed how it handles customer complaints....
