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News

Exotel’s FY25 Snapshot: AI-Led CX, Profitability and Global Scale

EditorDecember 24, 2025December 30, 2025
by EditorDecember 24, 2025December 30, 20250366
Exotel’s FY25 performance snapshot reads like a boardroom moment every CX leader recognises. The dashboards finally shift from red to green, the CFO stops asking...
agentic AIAI voice botsAI-led customer engagementBFSI customer engagementcontact center modernizationCPaaSCustomer Experience Strategycustomer journeysCX metricsCX transformationEBITDA growthExotel’s FY25fintech CXHarmony platformomnichannel CX
CXQuest ExclusiveInterviewThought Leaders

Tubelight Communications: Conversation with Praveen Singh on Redefining CX

EditorNovember 18, 2025November 18, 2025
by EditorNovember 18, 2025November 18, 20250165
In the rapidly evolving landscape of customer experience (CX), organizations are under relentless pressure to engage customers with speed, context, and intelligence across every channel....
AI customer engagementbusiness communicationcloud telephonyCPaaSCustomer ExperienceData Privacydigital transformationIndiamartechNPSomnichannel CXPraveen SinghTubelight Communications

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

Frontier AI Commitments: What CX Leaders Must Know About AI Safety and...

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

Amazon’s Dance Controversy: Viral Backlash Lessons for CX Leaders

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

MAHE Partners with OpenAI to Drive Responsible AI in Higher Education

EditorFebruary 19, 2026February 19, 2026
by EditorFebruary 19, 2026February 19, 20260

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