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Vanaja Kesary on Hybrid CRM: Blending AI Precision at Riveron

EditorApril 24, 2025April 24, 2025
by EditorApril 24, 2025April 24, 20250601
Today’s customers expect more than just prompt service—they want businesses to know them, value them, and adapt to their changing needs. In fact, at the...
AI in CRMautomationBusiness AdvisoryCRM SystemsCustomer ExperienceCX QuestCX strategyData-Driven CXdigital transformationemotional intelligenceERPHuman InsightHybrid CRMRiveronVanaja Kesary

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

EditorFebruary 21, 2026February 21, 2026
by EditorFebruary 21, 2026February 21, 20260

AI Safety Strategy: How CX Leaders Close the AI Coordination Gap

EditorFebruary 21, 2026February 21, 2026
by EditorFebruary 21, 2026February 21, 20260

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

Frontier AI Commitments: What CX Leaders Must Know About AI Safety and...

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

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