CX in 2026CXQuest ExclusiveExpert OpinionsThought LeadersVoice + AI: How Smart Automation Is Redefining Customer ExperienceEditorDecember 12, 2025December 15, 2025 by EditorDecember 12, 2025December 15, 20250157 Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
