Ciklum Doubles Down on India to Redefine Global Customer Experience with AI
Strategic Expansion with Customer Experience at the Core
Ciklum is accelerating its global growth. At the heart of this momentum lies customer experience (CX). The company has now unveiled a bold expansion plan in India—one that focuses on delivering smarter, faster, and more personalized experiences to customers worldwide.
To kick off this initiative, Ciklum is doubling its engineering workforce in India. Additionally, it will open two new AI engineering hubs: a 15,000 sq. ft. office in Chennai and a 25,000 sq. ft. facility in Pune.
CX Starts with Leadership and Vision
“India stands at the forefront of the AI revolution, and we’re all in,” said Raj Radhakrishnan, CEO of Ciklum.
This quote is more than a statement. It’s a promise. A promise to leverage India’s deep digital talent pool to engineer world-class customer experiences.
Strengthening the Experience Backbone with AI
Why does this matter for CX?
Because modern customers demand intelligent, seamless, and hyper-personalized journeys. To meet these expectations, Ciklum is investing in AI-first product engineering.
Its new hubs will deliver products faster and with greater precision. More importantly, they will bring intelligence to every customer interaction.
AI-Led Experience Engineering in Action
Ciklum’s approach to AI goes beyond the hype. It uses AI to power every stage of the product lifecycle:
- AI-led ideation and development
- AI-native platforms
- Generative AI for personalization
- Real-time analytics for continuous improvement
These solutions help global enterprises move from concept to impact faster.
CX that Transforms Industries
By targeting industries such as BFSI, Retail, Healthcare, and Hi-Tech, Ciklum is making customer experience a true competitive advantage. AI enhances these verticals by improving speed, personalization, and predictability.
In each case, customers benefit from:
- Hyper-personalized experiences
- Fewer friction points
- Continuous product enhancements based on real-time feedback
Scaling CX Delivery Across Continents
Ciklum currently derives 80% of its revenue from EMEA and 20% from the U.S. However, U.S. revenue is expected to double as a key growth market.
To keep pace, Ciklum must deliver superior CX consistently—across time zones and cultures. Its India expansion supports 24/7 development, optimization, and delivery.
Strategic partnerships with Microsoft, Nvidia, and AWS further boost scalability and CX impact.
The Talent Behind Every Experience
Ciklum knows that great CX starts with great talent. It has launched Lumina: A Ciklum Innovation Lab in partnership with SRM Easwari Engineering College.
This lab focuses on next-generation technologies like Edge AI. However, it also plays a bigger role. It cultivates engineers who will lead the next wave of customer-centric design.
Building Community, Building Loyalty
Beyond engineering, Ciklum’s academic partnerships foster inclusivity, trust, and innovation. These are also the foundations of lasting customer relationships.
By investing in people, not just infrastructure, Ciklum builds a more human-centered CX strategy.
Global Innovation with Local Roots
Every improvement made in Chennai or Pune has global implications. Clients across Europe and the U.S. will experience the difference—through better service delivery, product performance, and user journeys.
This alignment between local engineering and global impact is the essence of modern CX delivery.
CX as a Business Driver
At the end of the day, the goal is impact. Ciklum’s AI-led experience engineering helps clients:
- Accelerate product launches
- Improve customer loyalty
- Drive smarter decisions through data
- Reduce operational inefficiencies
With these benefits, CX becomes more than a buzzword. It becomes a growth engine.
Conclusion: The Future of CX is Here
Ciklum’s India expansion marks more than geographic growth. It signals a future where AI and CX converge.
A future where every interaction is smarter. Every touchpoint is more human. And every journey reflects deep understanding.
As the digital world evolves, companies like Ciklum are leading the way—blending AI, empathy, and engineering to deliver experiences that truly matter.
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