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AI & AutomationCustomer Experience (CX)CX TechnologyDigital TransformationEnterprise Software

Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX

Editor
by Editor0161
From Conversations to Outcomes: Why Genesys’ Agentic Virtual Agent Signals a Turning Point for Enterprise CX Ever watched a customer do everything right—use self-service, explain...
Cloud & AICX StrategyCX TechnologyEnterprise Transformation

AWS Premier Tier: Why Sonata Software’s Milestone Matters for CX Leaders

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by Editor0418
What AWS Premier Tier Really Means for CX Leaders—and Why Sonata Software’s Milestone Matters Now Imagine this. Your customer just tapped “Confirm” on a digital...
AI & AutomationCustomer Experience (CX)Digital TransformationEmployee ExperienceHealthcare Technology

AI-Led Digital Adoption: How Whatfix Is Redefining Clinician Experience in Healthcare

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by Editor0121
Whatfix Doubles Down on Healthcare: How AI-Led Digital Adoption Is Redefining Clinician Experience Ever watched a clinician fight software instead of caring for a patient?...
Business TransformationCX LeadershipCX StrategyEmployee Experience

Leadership Depth: Why Finance and HR Are Now Core CX Strategy

Editor
by Editor076
Why Leadership Depth Is Becoming a CX Strategy, Not Just an HR Move What Flipkart’s New Finance and HR Appointments Signal for CX and EX...
Customer Experience (CX)CX StrategyCX TechnologyData Privacy & TrustDigital Transformation

Blutic’s GTM Verification: Why Google-Approved Consent Is Now a CX Imperative

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by Editor093
Google-Verified Consent Is the New CX Battleground: What Blutic’s GTM Verification Certification Signals for CX & EX Leaders in India Imagine this. A returning customer...
Customer Experience (CX)CX StrategyEmployee ExperienceEnterprise TechnologyThought Leadership

HCLTech’s 2026 Fortune Recognition: Why “Most Admired” Companies Win the Experience War

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by Editor094
What CX and EX Leaders Can Learn from HCLTech’s 2026 Fortune Recognition A familiar CX leadership moment It’s 9:17 a.m.You’re staring at three dashboards that...
CX in 2026CX StrategyCXQuest ExclusiveEnterprise TransformationIndustry InsightsInterviewLeadership Insights

Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences

Editor
by Editor0121
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...
CX StrategyCX TrendsExperience EconomyGlobal Business TrendsUrban Innovation

Davos 2026: Why India’s Built Environment Is the Next CX Growth Engine

Editor
by Editor0501
India’s Built Environment Moment: Why CX and EX Leaders Must Rethink Urban Experience Strategy After Davos 2026 Imagine this. A global investor lands in Mumbai...