Revolutionizing Customer Experience: CX Blueprint 2025
2025 has arrived, bringing with it new opportunities and challenges in the world of customer experience (CX). But as you step into this new chapter,...
AI Elevates Customer Experience
It’s important to learn how AI elevates Customer Experience In today’s fast-paced digital world, exceptional customer experience (CX) is no longer optional—it’s the foundation of...
Zendesk Hires Mitch Young as Senior Vice President, Asia Pacific
Zendesk hires industry veteran and CX specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible for driving the company’s growth...
LTIMindtree invests in Voicing.AI for customer engagement processes
LTIMindtree USA partners and invests in Voicing.AI, a next-generation start-up. This partnership aligns with LTIMindtree’s strategy, AI in everything, Everything for AI and AI for Everyone. Voicing.AI’s proprietary technology brings...
Retail Sector Investing in Observability to Drive Digital Customer Experiences
New Relic State of Observability for Retail Sector report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic State...