Over 90% of Indian Organisations Will Use AI Agents Within the Next 12 Months: A Transformative Leap in Customer Experience and Enterprise Automation will enhance with AI adoption
Artificial intelligence is no longer the future; it is the now. In India, a remarkable shift is underway as over 90% of organisations are set to deploy AI agents within the next year. This surge marks a move from cautious experimentation to confident implementation, fueled by significant technological investments and a strategic embrace of agentic automation.
India’s AI Momentum: A Powerhouse of Opportunity
India’s rapid AI adoption cannot be viewed in isolation. The country’s AI technology spend is growing at an impressive annualized rate of 38%, with projections reaching US$10.4 billion by 2028. This momentum is underpinned by a tech-savvy workforce and a digital infrastructure that is expanding quickly. Government initiatives further accelerate adoption, building the necessary foundations for high-value AI applications.
The result? A clear majority of Indian businesses experience tangible benefits: 80% report productivity gains, and 73% see improved decision-making. This shows AI is not just a buzzword but a game-changer reshaping how work gets done and decisions get made across industries.
Transforming Industries through Agentic AI
Agentic AI’s reach spans sectors heavily dependent on data and repetitive decisions. Manufacturing, retail and wholesale, healthcare, and life sciences lead this charge. Here, AI agents enhance productivity (used by 69% of organisations), personalize customer engagement (59%), and strengthen risk and fraud detection (57%).
Beyond frontline customer interactions, AI agents streamline back-office operations. This end-to-end deployment highlights how agentic automation integrates various functions to boost efficiency and responsiveness, ultimately enriching the customer experience (CX).
Facing Implementation Challenges
However, adopting AI is far from a smooth journey. Indian companies confront several hurdles. The foremost is a shortage of skilled IT professionals within their ranks (53%). Moreover, concerns around data security and ethical compliance (each at 47%) loom large.
On the business side, fears of data breaches and opaque decision-making processes cause hesitation. Nearly half worry about malicious misuse of AI. Despite these fears, organisations persist, driven by the promise of transformative outcomes.
Agentic Automation: The Future of Enterprise AI
Agentic automation represents the next stage in this evolution. By seamlessly combining AI, robotic process automation (RPA), and orchestration, it allows enterprises to automate complex, dynamic workflows with minimal human intervention.
Leading this wave is UiPath’s platform, which emphasizes not only speed and autonomy but also trust, security, and compliance. These features address the very barriers slowing AI adoption, enabling organisations to gain 3X returns on investments and willingly pay premiums for the right technology.
The Vision for AI-Enabled Business
Business leaders recognize that becoming AI-driven is no longer optional. It’s a critical strategy for resilience amid global uncertainties. Adoption goes beyond technology; it requires human-agent ecosystems built on transparency, governance, and integration with existing systems.
Technology leaders must carefully choose platforms that scale and align with organisation needs. Governance frameworks must reinforce with clear policies and regulatory guidelines. Proactive management of ethical concerns, data privacy, and security risks is essential.
Upskilling the workforce is equally crucial. Building AI literacy ensures teams can effectively utilize and govern these powerful tools, mitigating risks and maximizing rewards.
Conclusion: Embracing AI with Confidence
India stands at the forefront of AI-driven transformation, with agentic AI playing a pivotal role. Its ability to enhance productivity, personalize customer journeys, and strengthen operational security bodes well for enterprises across sectors.
Yet, success depends on responsible deployment—balancing innovation with transparency, ethics, and compliance. As organisations navigate this path, those that invest wisely in technology, governance, and talent will unlock extraordinary value, building robust, agile enterprises fit for the challenges ahead. The AI-powered future is here—and India is embracing it fully.
