CX Transformation Through Enterprise AI: Tiger Analytics Named 2025 Databricks Enterprise AI Partner of the Year
In today’s rapidly evolving business landscape, customer experience (CX) has become a decisive competitive advantage. To stay ahead, enterprises must deploy advanced technologies that not only improve internal operations but also directly enhance customer interactions. Recognizing this imperative, Tiger Analytics has emerged as a leader in delivering measurable business impact through AI-powered CX solutions.
Recently, Tiger Analytics was named the 2025 Databricks Enterprise AI Partner of the Year at the Data + AI Summit 2025. This prestigious recognition underscores Tiger Analytics’ commitment to scaling enterprise-ready AI solutions and elevating customer experience through innovation and strategic partnerships.
Leveraging AI for Real Business Outcomes
Over the past year, Tiger Analytics has collaborated with several global enterprises across multiple sectors. Their mission? To build and deploy advanced AI systems that drive meaningful CX improvements. From refining upstream oil and gas investment strategies to enhancing healthcare stop-loss targeting, the firm has consistently delivered outcomes that boost user experience.
But how does this translate to CX?
First, Tiger Analytics ensures its AI solutions are secure, governed, and production-grade. By leveraging the Databricks Data Intelligence Platform—including Unity Catalog, Delta Lake, MLflow, Mosaic AI, and Workflows—they empower organizations to make faster, smarter, and more confident decisions. Consequently, these decisions reduce response times, personalize interactions, and optimize services—each a pillar of superior CX.
From Innovation to Impact: A Deep Dive
One compelling example is a recent engagement with a private equity firm focused on upstream oil and gas. This firm struggled with legacy, static evaluation methods that hindered timely decisions. Recognizing the inefficiencies, Tiger Analytics stepped in with a transformative approach.
They migrated over 50 workflows to Databricks Unity Catalog, enhancing orchestration through Delta Lake and Workflows. Furthermore, they built a real-time investment advisor application to enable automated opportunity evaluation and dynamic scenario modeling.
The results were astonishing:
- 50% reduction in deal evaluation time
- 80% faster identification of high-potential investment targets
- Up to $5 million in annual savings
Beyond cost efficiency, the outcome was a more agile, responsive investment process. By replacing fragmented legacy tools with unified, real-time intelligence, the firm could act faster, with greater clarity. That, in turn, translated into better client interactions, improved service speed, and increased confidence—a CX win on every level.
Strategic Partnership: The Key to Scalable CX
“Earning the title of Databricks’ Partner of the Year for Enterprise AI highlights the strength of our strategic partnership and shared focus on innovation,” said Rajat Sinha, Growth Partner – Alliances & Business Development at Tiger Analytics. “This recognition reinforces our role at the forefront of enterprise AI, where we’re delivering impactful, scalable AI solutions for Fortune 1000 organizations.”
Indeed, when strategic technology partnerships are aligned with business goals, the resulting synergy directly enhances customer journeys. With Databricks’ powerful platform and Tiger Analytics’ domain expertise, clients enjoy faster deployments, deeper personalization, and more intelligent service delivery.
Jason McIntyre, VP, Partner Development at Databricks, shared his perspective: “These awards are always one of my favorite moments of the year, and we are thrilled to name Tiger Analytics the 2025 Databricks Enterprise AI Partner of the Year. Today, AI is all about measurable business outcomes, and together, Tiger Analytics and Databricks are helping joint customers build, deploy and scale AI applications that improve the user experience and drive their business forward.”
Generative AI: Redefining Customer Engagement
Another area where Tiger Analytics is pushing the CX envelope is Generative AI. Across sectors like retail and consumer goods, they are building conversational product discovery tools and automated insight agents. These tools make customer interactions more intuitive, intelligent, and tailored.
Instead of scrolling through endless product lists, customers can now ask specific questions and receive contextual answers. For example, “What’s the best face cream for dry skin under ₹1000?” or “Show me lightweight travel backpacks for women.” These AI-driven conversations reduce friction, save time, and boost satisfaction.
Likewise, automated insight agents help business users access complex analytics through simple natural language queries. This democratization of data enhances internal CX—equipping frontline teams with real-time insights to better serve customers.
Future-Ready CX: Powered by Intelligence and Governance
Another critical factor in CX transformation is trust. Customers want to know their data is handled responsibly. Tiger Analytics addresses this through robust data governance enabled by the Unity Catalog and secure, end-to-end ML lifecycle management using MLflow. As a result, their solutions are not only efficient but also transparent and compliant.
Additionally, with Mosaic AI, Tiger Analytics ensures that enterprise-scale AI applications are resilient, explainable, and performant. Together, these tools offer the backbone for CX solutions that scale confidently and operate reliably.
A Culture of Excellence and Global Reach
Tiger Analytics brings a deep talent pool of 5,000+ technologists and consultants spread across key global markets—including the US, UK, Canada, India, Singapore, and Australia. This diverse and distributed model enables them to stay agile and offer 24/7 support, an essential element in maintaining a seamless customer experience.
Furthermore, the company has been Great Place to Work-Certified™, featured by Forrester, Gartner, and HFS, and consistently ranked among the top analytics firms by Financial Times, Inc., and Analytics India Magazine. Their leadership’s presence in Top 10 and 40Under40 lists only reinforces their deep industry influence.
To learn more, visit the Tiger Analytics website.
Final Thoughts
CX is no longer just about service. It is about intelligence, personalization, agility, and trust—all at once. With the Databricks Data Intelligence Platform and Tiger Analytics’ domain expertise, enterprises now have a blueprint to achieve these goals.
Tiger Analytics’ recognition as 2025 Databricks Enterprise AI Partner of the Year confirms one thing: the future of customer experience is already here—and it’s intelligent, data-driven, and remarkably human.
