Customer Experience (CX)CX StrategyCX TrendsWhitepapers/Case StudiesCustomer Flow Optimization: Real-World Wins for CX LeadersEditorJanuary 23, 2026January 23, 2026 by EditorJanuary 23, 2026January 23, 2026058 Imagine a busy airport terminal at rush hour. Travelers rush to check-in counters, only to face snaking lines and frustrated staff juggling manual routing. One...