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Tag : Salesforce CX

Executive AppointmentNews

JSW Steel HR Leadership Powers CX Transformation with Salesforce

EditorDecember 24, 2025December 24, 2025
by EditorDecember 24, 2025December 24, 20250163
JSW Steel ‘s new CHRO faces a packed boardroom. Siloed sales teams chase leads manually, while frustrated customers wait days for order updates. Talent gaps...
Aikyam platformCHROCustomer ExperienceDEI manufacturingemployee experienceHR CX alignmentJSW SambandhJSW SteelMuleSoftSalesforce CXSandeep BatraShilpi Sharmasteel industry CXTalent Management
CX ToolsNews

Infosys Customer Experience Suite for Salesforce: Transforming CX and EX Seamlessly

EditorOctober 10, 2025October 10, 2025
by EditorOctober 10, 2025October 10, 20250183
Driving Seamless Experiences with Infosys Customer Experience Suite for Salesforce Imagine walking into a store eager to buy a gift for a loved one, only...
AI in CXCustomer Experiencecx automationCX toolsemployee experienceInfosys Customer Experience Suiteomnichannel CXSalesforce CXSalesforce integrationSalesforce Service Cloud

Digital Public Infrastructure: CX Lessons from India’s Scale

EditorJanuary 12, 2026January 12, 2026
by EditorJanuary 12, 2026January 12, 20260

Robotic Telesurgery: Trust, Ethics, and Experience at Scale

EditorJanuary 12, 2026January 12, 2026
by EditorJanuary 12, 2026January 12, 20260

Katie Stabler on CX Movements: An Exclusive Interview

EditorJanuary 9, 2026January 9, 2026
by EditorJanuary 9, 2026January 9, 20260

AI Impact Summit 2026: Why Customer Experience Leaders Should Pay Close Attention

EditorJanuary 9, 2026January 9, 2026
by EditorJanuary 9, 2026January 9, 20260

AI Journey Orchestration: Break Silos, Unite CX Teams in 2026

EditorJanuary 7, 2026January 7, 2026
by EditorJanuary 7, 2026January 7, 20260

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