CX StrategyCX Strategy & LeadershipCX TrendsEmployee ExperienceWorld-Wise Leadership: CX Capability Global Teams Can’t IgnoreEditorJanuary 16, 2026January 16, 2026 by EditorJanuary 16, 2026January 16, 2026076 Why World-Wise Leadership Is Becoming a CX Capability—Not an HR Nice-to-Have What happens when a global CX promise breaks down overnight? A customer in Tokyo...