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Tag : B S Nagesh

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Shoppers Stop Way – A CX Journey Inspired by B S Nagesh’s Vision

EditorDecember 19, 2024January 4, 2025
by EditorDecember 19, 2024January 4, 20250610
In 1991, when B S Nagesh embarked on the journey of launching Shoppers Stop, little did he know that the idea of a retail store...
B S NageshCustomer Experiencecustomer-first businessCXemployee engagementmodern retail Indiaretail customer serviceretail innovationSERVE Business from the HeartShoppers Stop

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

EditorMarch 4, 2026March 4, 2026
by EditorMarch 4, 2026March 4, 20260

Fake “Red Alert” App Campaign: CX Lessons from Crisis-Driven Malware Exploitation

EditorMarch 3, 2026March 3, 2026
by EditorMarch 3, 2026March 3, 20260

India’s Defence Strategy: Policy-to-Production Lessons

EditorMarch 3, 2026March 3, 2026
by EditorMarch 3, 2026March 3, 20260

Microsoft Frontier Partner: How Sonata Software Is Powering AI-First CX Transformation

EditorMarch 3, 2026March 3, 2026
by EditorMarch 3, 2026March 3, 20260

SGP Best Innovator Award: Amrita University’s Women-Led Marine Climate Model Wins Global...

EditorMarch 3, 2026March 3, 2026
by EditorMarch 3, 2026March 3, 20260

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