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Tag : AI accountability

AI & Emerging TechnologiesCX StrategyNewsSustainability & ESGThought Leadership

Youth Eco Summit 2026: Why Responsible AI Is Now a CX Imperative

EditorFebruary 14, 2026February 14, 2026
by EditorFebruary 14, 2026February 14, 2026074
When Youth Questions AI, CX Leaders Should Listen What the Youth Eco Summit 2026 Signals for Responsible, Experience-Led Innovation Ever watched a new AI feature...
AI accountabilityCustomer Experience StrategyCX leadershipethical AIexperience-led innovationResponsible AIsustainability and CXyouth and technologyYouth Eco Summit 2026
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

LLM Safety Failures in Customer Experience: Why AI Chatbots Fail and How to Fix Them

EditorDecember 29, 2025December 29, 2025
by EditorDecember 29, 2025December 29, 20250562
When AI Breaks Trust: How LLM Safety Failures Damage Customer Experience (And How to Fix It) A vivid scenario opens your eyes to the problem....
AI accountabilityAI chatbot hallucinationsAI governancecustomer experience AIcustomer service failurescustomer trusthuman-AI hybridlarge language model risksLLM safety failuresLLM securityprompt injectionred teaming

Google Gemini and the Rise of AI-Accelerated Cyberattacks

EditorFebruary 16, 2026February 16, 2026
by EditorFebruary 16, 2026February 16, 20260

CleverTap Recognized as a Gartner Magic Quadrant Leader for Personalization Engines

EditorFebruary 15, 2026February 15, 2026
by EditorFebruary 15, 2026February 15, 20260

Amazon Air: How Owning Logistics Became Amazon’s Boldest CX Strategy

EditorFebruary 15, 2026February 15, 2026
by EditorFebruary 15, 2026February 15, 20260

Crédit Agricole Italia: How Real-Time CX Journeys Are Transforming Modern Banking

EditorFebruary 15, 2026February 15, 2026
by EditorFebruary 15, 2026February 15, 20260

SPARC Symposium: CX Lessons in Global Collaboration and AI Translation

EditorFebruary 14, 2026February 14, 2026
by EditorFebruary 14, 2026February 14, 20260

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