In the rapidly evolving landscape of electric vehicles, the battery stands as the crucial powerhouse. At the forefront of this revolution in India is Ipower Batteries Pvt Ltd, a company that has swiftly established itself as a pioneer in EV battery manufacturing since its inception in December 2019. With a robust manufacturing unit, an in-house ISO certified R&D center, and a commitment to innovation, Ipower Batteries is not only powering the nation’s EV 2 and 3 wheelers but also redefining customer experience in this critical sector. Their groundbreaking initiatives, including the launch of the first Indian LMFP battery and the innovative ‘Battery Health and Replacement Centres’, highlight a deep understanding of customer needs.
To delve into their customer-centric approach, CXQuest.com had the privilege of speaking with Mr. Vikas Aggarwal, the visionary Founder & Managing Director of Ipower Batteries Pvt Ltd, a leader whose journey from his father’s lead-acid battery business to the forefront of EV technology is as inspiring as the company he leads.
Welcome
Welcome to CXQuest.com! Today, we have the distinct pleasure of hosting Mr. Vikas Aggarwal, the driving force behind Ipower Batteries Pvt Ltd. Mr. Aggarwal, Ipower Batteries has quickly become a significant player in the Indian EV ecosystem, not just through its innovative battery technology but also through its unique customer-focused initiatives. We’re eager to explore how you and your team are prioritizing and shaping the customer experience in this dynamic industry. Thank you for joining us.
Mr. Vikas Aggarwal, Founder & Managing Director of Ipower Batteries Pvt Ltd, a warm welcome to CXQuest.com. Your journey from assisting in your father’s business to establishing Ipower Batteries as a leader in EV battery manufacturing is truly remarkable. We deeply appreciate you taking the time to share your insights on customer experience within the context of such a pioneering and rapidly growing company.
LMFP and Graphene
Q1. Ipower Batteries has achieved several notable firsts, including the LMFP battery and the Graphene series. How does this focus on innovation directly translate into a better experience for your end customers, both individual EV owners and your OEM partners?
VA: At Ipower Batteries, innovation is not just a headline—it’s the foundation of our commitment to delivering better value to our customers. Our introduction of advanced technologies like LMFP chemistry and the Graphene series directly translates into safer, more efficient, and longer-lasting batteries. This significantly improves the end-user experience, offering peace of mind to EV owners and reliability to our OEM partners. Moreover, pioneering new technologies contributes to building trust in a relatively young EV ecosystem and stimulates job creation in battery engineering, testing, and support roles. As a result, our focus on innovation plays a key role in advancing the broader Indian EV market, helping it become more robust and future-ready.
Customer-Centric Initiative
Q2. The launch of ‘Battery Health and Replacement Centres’ across India is a particularly customer-centric initiative. What was the core motivation behind establishing these centers, and how do they address key pain points for EV users regarding battery maintenance and replacement?
VA: The idea behind launching Battery Health and Replacement Centres was to address a very real concern among EV users—uncertainty around battery performance and longevity. Many consumers are still navigating the transition to electric vehicles, and the battery is understandably one of their biggest worries. These centers offer a clear solution by providing diagnostic services that give users real-time insights into their battery’s health. When issues are detected, the centers enable faster repairs or replacements, minimizing downtime and ensuring that users—especially commercial operators—don’t suffer disruption to their daily lives or businesses. This initiative also strengthens trust in the Ipower brand by making battery care accessible, transparent, and responsive to user needs.
200+ Centres by 2025
Q3. With 50 such centers already operational and a target of 200+ by 2025, how are you ensuring a consistent and high-quality customer experience across this expanding service network? What are the key elements of training and support provided to these centers?
VA: Scaling up a national service network requires more than just numbers—it demands consistency in execution and quality. To ensure every customer receives the same high standard of service, we’ve built a robust training and support framework for our Battery Health and Replacement Centres. Our internal teams conduct regular, hands-on training sessions to keep technicians up to speed with the latest diagnostic tools, battery chemistries, and service protocols. In addition, we offer ongoing technical support and machine operation training to ensure accuracy and reliability in every interaction. These measures are central to maintaining our reputation for customer-first service as we grow.
Q4. Ipower Batteries supplies tailor-made smart BMS to various known brands in the EV two and three-wheeler industry. How do you collaborate with these OEM partners to ensure that the battery solution seamlessly integrates with their vehicles and provides an optimal user experience for the final consumer?
VA: We individually carry out prototype versions and tailor make our batteries to suit our client needs and requirements as per their ask. Once the prototype testing is approved we work on developing full fledged products integrating it with their product for a smooth transition. Our engineering and other allied teams regularly work with our OEM partners to ensure a smooth process for the same.
Ipower Batteries Adaption to Unique Needs
Q5. Beyond the EV sector, Ipower Batteries also provides batteries for telecom, wheelchairs, and solar panels. Are there specific customer experience considerations that differ across these various industries, and how does Ipower Batteries adapt its approach to meet these unique needs?
VA: Absolutely. While the core of our business lies in battery manufacturing, the applications and expectations differ across sectors—and we tailor our approach accordingly. In the telecom industry, uptime and reliability are non-negotiable. In the case of mobility aids like electric wheelchairs, safety and user convenience are paramount. For solar energy storage, the focus shifts to long-term energy efficiency and resilience. Each use case brings unique performance and support requirements, and our product development and service teams are structured to meet these differences head-on. Ultimately, our goal remains the same: to power critical sectors that keep India connected, mobile, and economically vibrant.
Q6. Ipower Batteries is scaling its manufacturing capacity significantly. How do you ensure that this growth does not compromise the quality of your products or the level of customer support you provide? What strategies are in place to maintain a customer-first approach during this expansion phase?
VA: Maintaining quality and customer satisfaction during rapid expansion is one of our top priorities. We’ve put stringent quality control measures in place to ensure that every battery we produce meets our exacting standards. Each product undergoes rigorous testing, and we select lithium cells based not on cost but on performance, durability, and safety. Alongside this, our after-sales service team is being expanded in parallel with production, so that support never lags behind growth. Our philosophy is simple—scaling up should never come at the cost of customer trust. We’ve built our systems to grow responsibly, with the customer always at the center.
Emerging Trends
Q7. Looking ahead, what are some of the emerging trends in customer expectations within the EV battery market, and how is Ipower Batteries preparing to meet or even exceed these expectations in the coming years?
VA: Customer expectations in the EV battery market are evolving quickly. There’s a clear shift toward safer, more sustainable battery chemistries like LFP, which we’ve already adopted in our mainstream offerings. At the same time, there’s growing demand for higher energy density and better performance—something we’re addressing through the development of LMFP batteries, which offer the best of both safety and extended range. Looking forward, we’re doubling down on research and development to anticipate future needs and continue innovating ahead of the curve. Whether it’s through material science, engineering, or smarter energy management, our goal is to stay a step ahead of market demand and deliver solutions that exceed customer expectations.
Q8. The company has a strong network of post-sales and service centers. Can you share some examples of how this network actively gathers customer feedback and uses it to improve your products and services?
VA: We have our active deployment of team or post sales team outreach where issues of post sales are resolved through our teams. While we are physically present in some locations and in some others we have worked with our distributor network to reach out and resolve our customer issues. We ensure we have a first hand customer outreach and engagement with them to understand their issues and feedback for us as this helps us improvise on our products too and stay well informed of the customer needs.
Core Philosophy
Q9. Finally, Mr. Aggarwal, what is the core philosophy or guiding principle at Ipower Batteries when it comes to creating and nurturing positive customer experiences? What message would you like to share with potential customers about your commitment to them?
VA: While being innovative and staying ahead in the market with latest EV tech its been our core philosophy to ensure we engage and adapt to our customers needs as it is them who we are creating for.
We would like to tell our customers we are open to your suggestions as no innovative idea ever takes flight without its customers and its our primary commitment to stay relevant for our customers.
Mr. Vikas Aggarwal, your insights into the customer-centric approach at Ipower Batteries have been truly enlightening. From pioneering battery chemistries to establishing a nationwide network of service centers, your company is clearly demonstrating a deep commitment to not just innovation but also to ensuring a positive and supportive experience for your customers. Thank you for sharing your valuable perspectives with CXQuest.com. We wish Ipower Batteries continued success in powering India’s electric vehicle revolution.
Mr. Vikas Aggarwal, On behalf of CXQuest.com, we extend our sincere gratitude for taking the time to participate in this insightful interview. In fact, your perspectives on customer experience within the EV battery manufacturing industry are highly valuable to our readers. We appreciate you sharing the journey and vision of Ipower Batteries Pvt Ltd.
Once again, thank you for your time and contribution.
