Hexnode Expands Kiosk Support for ChromeOS and Windows to Elevate Customer Experience
In today’s fast-paced digital environment, purpose-built devices play a critical role in customer engagement. Whether it’s a self-check-in kiosk at a hotel or a digital menu in a restaurant, businesses rely heavily on these devices to deliver seamless experiences. Recognizing this need, Hexnode, the leading Unified Endpoint Management (UEM) platform from Mitsogo Inc., has introduced significant upgrades to its kiosk management capabilities.
These include ChromeOS Kiosk Lockdown support and digital signage enhancements for Windows devices. Together, these features enable businesses to better control, secure, and optimize single-purpose devices, which in turn enhances the overall customer experience (CX).
A Unified Vision: Control and Consistency Across Devices
Managing purpose-built devices across various platforms can be a daunting challenge. With this update, Hexnode brings together a unified approach that covers Windows, ChromeOS, Android, macOS, iOS, and even Apple TV. This not only simplifies IT operations but also creates a consistent customer-facing interface across physical touchpoints.
According to Sahad M, Chief Technology Officer at Hexnode, “As businesses rely more on purpose-built devices for customer engagement, even brief downtime can disrupt operations and the customer experience. We are committed to providing reliable kiosk and digital signage tools that help businesses transform everyday devices into secure, easily manageable interaction hubs.”
This commitment to uninterrupted and reliable service reflects Hexnode’s ongoing efforts to prioritize user experience and operational efficiency.
ChromeOS Kiosk Lockdown: A Leap Toward Streamlined CX
ChromeOS is emerging as a popular choice for kiosk deployments due to its cost-efficiency, cloud-centric design, and simplicity. Businesses deploying ChromeOS-powered kiosks report improvements in sales performance, operational speed, and customer interaction.
With Hexnode’s latest update, managing ChromeOS kiosks becomes even more powerful and intuitive. Key features include:
- Single-App Kiosk Mode
This mode allows IT teams to lock ChromeOS devices into a single application, providing a focused and secure user experience. It is ideal for self-ordering, check-in stations, and navigation kiosks.
Additionally, Hexnode strengthens security by disabling browser plugins, function keys, and shortcuts that could allow users to exit kiosk mode. - Multi-App Kiosk Mode
In situations requiring more flexibility, Hexnode enables access to a selected group of apps. This mode is perfect for environments like digital classrooms, clinics, or visitor centers, where users might need limited, purposeful access to multiple tools without compromising system integrity. - Power and Accessibility Controls
These settings let IT teams configure power usage and accessibility features. By aligning device performance with usage patterns, organizations can extend device life and improve uptime. Accessibility features like virtual keyboards and dictation tools further enhance usability on public or shared devices. - Remote Management
If a device is lost, stolen, or compromised, IT administrators can remotely lock, wipe, or reboot the device. This ensures swift incident response without on-site intervention, which is crucial for maintaining both data security and user trust.
With these ChromeOS upgrades, businesses can now deploy interactive kiosks that are not only secure and functional but also aligned with their brand’s customer experience goals.
Windows Digital Signage: Reimagining Communication at Every Touchpoint
Even in an increasingly mobile world, Windows-powered digital signage remains a top choice for many businesses. Known for its hardware durability, high performance, and compatibility, Windows devices are commonly used for digital displays in retail outlets, airports, hospitals, and corporate environments.
With Hexnode’s new digital signage tools for Windows, businesses gain the ability to transform any Windows device into a visually compelling, easy-to-manage display terminal. Here’s how:
- Content Deployment
Easily distribute promotional images, videos, or website links to remote devices. This feature is ideal for businesses that operate multiple locations and need synchronized content—like fast-food chains updating digital menus in real time. - Loop Video Mode
This function ensures uninterrupted playback of content. It’s particularly useful in high-traffic zones such as malls, where continuous video loops keep audiences engaged and informed. - Full-Screen Display
Automatically scaling the content to fill the screen creates a polished, immersive visual experience. Whether used in reception areas or promotional events, this feature ensures maximum impact.
These capabilities go beyond just showcasing content—they enable businesses to deliver the right message at the right time, directly influencing customer behavior and brand perception.
Strengthening CX with Device Versatility
With these updates, Hexnode has created a powerful toolkit for businesses to optimize customer-facing interactions across platforms. Whether it’s a student taking an online exam on a ChromeOS device or a shopper browsing promotions on a Windows digital display, the experience is seamless, secure, and engaging.
Moreover, Hexnode’s unified platform approach gives IT teams the ability to manage a diverse array of devices through a single dashboard. This not only reduces complexity but also improves response time, enhances scalability, and maintains consistent security protocols.
Why This Matters for CX Leaders
From a customer experience standpoint, these enhancements are a game-changer. They directly support goals like:
- Reducing downtime and improving device availability
- Personalizing interactions by delivering relevant, curated content
- Ensuring security on public-facing and shared devices
- Streamlining IT workflows, enabling quicker responses to technical issues
- Increasing trust and satisfaction by delivering smooth and consistent experiences
In short, businesses can now turn everyday endpoints into interactive, informative, and brand-consistent engagement channels.
Final Thoughts
As organizations continue to invest in digital transformation, tools like Hexnode’s enhanced kiosk and signage management become essential. They ensure that every device contributes to a secure, seamless, and delightful customer journey.
With support now spanning ChromeOS and Windows, along with macOS, iOS, Android, and Apple TV, Hexnode is empowering brands to confidently take control of their customer-facing ecosystems—one kiosk at a time.
