Telenity Celebrates 20 Years of Innovation, Unveils Strategic Roadmap to Accelerate Digital Transformation
Telenity Systems Software India Pvt. Ltd. has reached a remarkable milestone—20 years of empowering telecom innovation. On 15th April 2025, the company celebrated this achievement with a grand gala at The Lalit, New Delhi. The theme, “Accelerating Digital Transformation and Partnering for the Future,” underscored the company’s enduring focus on customer experience (CX) and technological progress.
The event welcomed leaders from India’s top telecom operators—Airtel, Jio, Vi, and BSNL. In addition, it drew participation from logistics and supply chain industry experts. Telenity created a space where collaboration, insights, and future planning came together.
From the outset, Telenity made customer-centricity the heart of its operations. Over the last two decades, the company has built trust by delivering consistent value. Its platforms have simplified services, optimized operations, and enhanced user experiences across geographies.
A Strong CX Vision from the Top
The highlight of the event was the keynote address by Mr. Ilhan Bagoren, CEO of Telenity. He reaffirmed the company’s commitment to innovation and CX excellence. “As we celebrate 20 years of Telenity, we reaffirm our commitment to innovation and customer success,” he said.
Moreover, Mr. Bagoren emphasized scalable, ROI-based solutions. These help Communications Service Providers (CSPs) across India and globally stay competitive. In fact, Telenity’s solutions are engineered to align with customer needs at every touchpoint. By creating real-time value, Telenity supports seamless digital transformation journeys.
Elevating CX Through Real Conversations
The day began with a welcome coffee that set the tone for meaningful interactions. Attendees then joined a powerful session on global telecom trends. Discussions included how digital transformation is reshaping customer expectations in India.
Next came a client panel that spotlighted CX-led success stories. These case studies showcased measurable business benefits. More importantly, they demonstrated how Telenity’s platforms improved end-user satisfaction while optimizing cost efficiency.
Real-world applications helped the audience understand the practical advantages of transformation. Attendees could clearly see how improved customer journeys drive long-term loyalty and profitability.
CX-Led Innovation Showcased Live
Telenity did not just talk about innovation—it brought it to life. A dynamic product showcase introduced attendees to DSP, SmartTrail, and Smart Collect. Each solution is designed to optimize digital services and make customer interactions more intuitive and responsive.
The exhibition allowed guests to experience these technologies firsthand. As a result, visitors could evaluate how Telenity’s platforms simplify user journeys, enhance personalization, and strengthen operational agility.
Furthermore, a dedicated CTO roundtable encouraged tech leaders to engage in transparent dialogue. They shared feedback, discussed evolving expectations, and co-explored how Telenity’s offerings could continue to elevate customer experience in a fast-changing world.
Celebrating a Journey, Defining a Future
Telenity’s 20th-anniversary celebration was more than a commemoration. It was a declaration of its future-ready mission. The event highlighted the company’s consistent focus on delivering ultimate customer satisfaction across telecom services.
Since its inception, Telenity has kept its pulse on user expectations. It understands that customer needs evolve rapidly in a digital-first world. Therefore, the company builds adaptive, modular solutions that evolve with CSP demands.
More importantly, Telenity has earned a reputation as a trusted technology partner. Indian CSPs now consider Telenity a vital part of their transformation strategies. In parallel, Telenity is expanding its influence across international markets, reinforcing its global CX leadership.
Bridging Experience with Technology
For Telenity, digital transformation is not just about technology. It’s about creating experiences that matter. The company believes in building platforms that are intuitive, flexible, and responsive to both CSPs and end users.
Through its Digital Services Platform and VAS Consolidation Platform, Telenity enables CSPs to reimagine how they serve their subscribers. These platforms reduce complexity, improve performance, and allow seamless integration. Ultimately, they allow CSPs to focus on their core strength: delivering superior customer experience.
Telenity’s Enkudo business line exemplifies this philosophy. It connects digital service providers and operators. This creates new revenue opportunities while enriching the end-user digital experience. Enkudo’s adaptable business models further ensure seamless onboarding and user engagement.
Partnering for the Next Phase of CX Excellence
As telecom markets become more competitive, customer experience becomes a key differentiator. Telenity recognizes that CX is no longer just a support function—it is central to business strategy.
Hence, Telenity is doubling down on building CX-centric solutions. The roadmap ahead includes expanding AI capabilities, strengthening automation, and enhancing data-driven personalization.
By doing so, Telenity empowers CSPs to create faster, smarter, and more intuitive customer interactions. These future-ready capabilities are essential to thrive in the 5G era and beyond.
Moreover, Telenity emphasizes partnership. It invites feedback, encourages co-creation, and believes in growing together. This collaborative mindset enables the company to tailor its innovations to real-world needs.
Building on a Legacy of Trust
With presence in over 40 markets and platforms serving 1.5 billion users, Telenity has built a strong foundation. However, the company knows that sustaining trust requires continuous reinvention.
Through this anniversary event, Telenity reasserted its vision: to stay ahead of the curve and keep its customer promises strong. It sees every interaction as an opportunity to deliver value—whether it’s onboarding a new partner, resolving a subscriber issue, or launching a new service.
In essence, Telenity has set the stage for a future where experience is not just delivered—it’s designed, refined, and elevated consistently.
Conclusion
Telenity’s 20th-anniversary celebration was not only a look back at its journey but also a bold step forward. With a clear CX-driven roadmap, the company is preparing for the next wave of transformation. It continues to help CSPs turn complexity into simplicity—and interactions into experiences.
By focusing on partnerships, technology, and user-centered innovation, Telenity remains firmly committed to shaping the future of telecom with purpose and passion.
About Telenity
Telenity is a global leader in telecom software solutions. It offers NFV-enabled, 5G-ready platforms that help CSPs grow through innovation and CX excellence. Its modular offerings empower digital transformation through flexibility, performance, and seamless integration.
