XData Group’s TechRound Recognition: A Testament to Banking’s Digital Evolution
The financial services industry stands at a crossroads. Traditional banks struggle with legacy systems while nimble fintechs capture customer attention with seamless digital experiences. Meanwhile, customer expectations soar higher each day, shaped by interactions with best-in-class technology companies. Sound familiar? It’s the same challenge every financial institution faces today.
This backdrop makes XData Group’s recent recognition in TechRound’s SaaS66 2025 list particularly significant. The Estonian company’s inclusion among Europe’s top 66 SaaS innovators isn’t just another accolade—it reflects broader shifts transforming how banks deliver customer and employee experiences in an increasingly digital world.
The Reality Check: Why Banks Need SaaS Solutions
Legacy Infrastructure Creates Customer Friction
Most banks today operate on systems built decades ago. These platforms weren’t designed for real-time processing, mobile-first interactions, or seamless integrations. The result? Customers wait days for loan approvals that could happen in minutes. Account opening becomes a multi-step ordeal spanning weeks instead of moments.
Consider the numbers. Banks spend 6-12% of their revenues on IT infrastructure needs. Yet despite this massive investment, 57% of customer-facing employees say they aren’t properly equipped to succeed in customer interactions. This disconnect directly impacts satisfaction scores, which declined 2.3% across the financial services industry in recent years according to the American Customer Satisfaction Index.
Customer Expectations vs. Banking Reality
Today’s banking customers don’t compare their experience to other banks. They compare it to Amazon’s one-click purchasing, Netflix’s personalized recommendations, and Apple’s intuitive design. When 78% of customers expect real-time service responses from their financial institutions, traditional infrastructure simply can’t deliver.
This expectation gap creates opportunity. Financial institutions implementing comprehensive digital platforms report 50% increases in active mobile users and 30% growth in digital sales. The transformation isn’t optional—it’s existential.
XData Group’s Response: Comprehensive Banking Infrastructure
Beyond Traditional Banking Software
XData Group recognized that banks don’t need another piece of software—they need a complete digital ecosystem. The company’s approach provides “everything a bank needs apart from the core banking system itself,” including AML compliance modules, CRM systems, trading platforms, and mobile banking interfaces.
This comprehensive suite addresses a critical pain point. Rather than integrating disparate systems from multiple vendors, banks can deploy a unified platform that reduces development time and implementation complexity. The approach mirrors successful SaaS transformations across other industries, where integrated platforms consistently outperform point solutions.
Two Flagship Products Define the Strategy
XData Group’s evolution from service-based development to proprietary products centers on two key offerings:
Comcora serves as a white-label Banking-as-a-Service platform. The solution enables both established banks seeking modernization and fintech startups requiring robust infrastructure to launch digital services rapidly. One European bank client plans to launch their new mobile banking app powered by Comcora in Q1 2026—demonstrating the platform’s practical impact.
ComplyControl tackles the regulatory complexity that often paralyzes financial innovation. By automating AML screening, sanctions monitoring, and regulatory audits through AI-driven infrastructure, the platform removes compliance barriers that traditionally slow digital transformation initiatives.
The Customer Experience Revolution
From Reactive to Proactive Banking
The most successful digital banking transformations don’t just digitize existing processes—they reimagine customer relationships entirely. Leading institutions now use AI and predictive analytics to anticipate customer needs, offering relevant solutions before customers recognize the need themselves.
This shift requires sophisticated data integration and real-time processing capabilities that legacy systems simply cannot support. Comprehensive platforms like those provided by XData Group enable banks to deliver the 360-degree customer view necessary for proactive engagement.
Mobile-First Becomes Mobile-Only
Customer behavior data reveals the profound shift toward mobile banking. Digital-first neobanks like Chime and Revolut demonstrate what’s possible when entire banking experiences are designed specifically for smartphones. Traditional banks implementing mobile-first strategies report dramatic improvements in customer engagement and satisfaction.
The implications extend beyond interface design. Mobile-first banking requires rethinking workflows, security protocols, and service delivery models. Banks need platforms built from the ground up to support these new interaction patterns.
Employee Experience: The Hidden Success Factor
CX Starts with EX
Research consistently demonstrates the connection between employee and customer experience. In financial services, 62% of workers report that positive employee experience directly impacts their ability to serve customers effectively. Yet only 48% of financial organizations prioritize employee experience initiatives.
This disconnect creates compound problems. Frustrated employees using outdated systems deliver subpar customer service, creating a negative feedback loop that impacts both satisfaction and retention. Modern banking platforms must address both sides of this equation.
Empowering Front-Line Staff
Digital transformation succeeds when it empowers employees rather than replacing them. The most effective platforms provide staff with real-time customer insights, automated compliance checking, and streamlined workflows that eliminate administrative friction.
When employees can focus on relationship building rather than system navigation, customer satisfaction improves dramatically. Banks implementing comprehensive digital platforms report 15% productivity increases among front-line staff, directly translating to improved customer experiences.
The SaaS Advantage in Financial Services
Speed and Scalability
SaaS platforms offer financial institutions advantages that traditional software deployments cannot match. Implementation timelines shrink from months to weeks. Scaling becomes a configuration change rather than a infrastructure project. Updates deploy automatically without service interruptions.
For banks competing against fintech startups with minimal legacy constraints, this agility becomes existentially important. Traditional banks leveraging SaaS platforms can match startup speed while maintaining enterprise-grade security and compliance capabilities.
Cost Efficiency and Resource Optimization
The economics of SaaS make digital transformation accessible to institutions of all sizes. Rather than massive upfront capital investments, banks can implement comprehensive digital capabilities through predictable subscription models. This approach enables faster ROI realization and reduces transformation risk.
Banks implementing BaaS solutions report operational cost reductions of up to 30%. These savings result from reduced infrastructure maintenance, streamlined operations, and improved resource allocation.
Looking Forward: The Integrated Banking Ecosystem
API-First Architecture
The future of banking infrastructure relies on API-first design that enables seamless integration between systems, partners, and customer touchpoints. This approach allows banks to create comprehensive ecosystems rather than isolated applications.
XData Group’s recognition in TechRound’s SaaS66 list reflects the growing recognition that banking transformation requires integrated platforms rather than point solutions. The company’s comprehensive suite approach aligns with industry trends toward ecosystem thinking.
Regulatory Compliance as Competitive Advantage
Advanced platforms don’t just meet compliance requirements—they turn regulatory adherence into competitive advantage. Automated compliance monitoring, real-time risk assessment, and integrated reporting capabilities enable banks to move faster while maintaining regulatory standards.
This capability becomes particularly valuable as regulatory complexity increases globally. Banks with robust compliance automation can pursue opportunities that overwhelm institutions still managing compliance manually.
Key Takeaways for CX and EX Leaders
1. Platform Integration Drives Experience Quality
Fragmented systems create fragmented experiences. Comprehensive platforms that integrate customer data, employee tools, and operational processes consistently deliver superior outcomes for both customers and staff.
2. Employee Experience Enables Customer Excellence
Digital transformation initiatives must address both customer-facing capabilities and employee productivity tools. Platforms that empower staff with real-time insights and streamlined workflows create positive feedback loops that benefit all stakeholders.
3. Speed to Market Determines Competitive Position
In rapidly evolving markets, implementation speed becomes strategic advantage. SaaS platforms that enable rapid deployment and continuous optimization help traditional banks compete effectively against digital-native competitors.
4. Compliance Automation Enables Innovation
Rather than viewing regulatory requirements as barriers, leading institutions use automated compliance capabilities to move faster than competitors still managing these processes manually.
XData Group’s TechRound recognition highlights a broader transformation reshaping financial services. Success in this environment requires comprehensive platforms that address the full spectrum of banking operations—from customer acquisition through regulatory compliance. The future belongs to institutions that embrace integrated approaches to digital transformation, creating experiences that delight customers while empowering employees to deliver exceptional service.
