UiPath and Google Cloud Transform Healthcare CX with AI-Powered Medical Summarization
Customer experience (CX) in healthcare must evolve. Patients, providers, and payers all expect faster, more accurate service. UiPath, in partnership with Google Cloud, is answering that call. At Google Cloud Next 2025, UiPath unveiled a powerful new AI tool. This tool—the UiPath Medical Record Summarization agent—promises to revolutionize healthcare workflows.
Built using Vertex AI and Gemini models, this AI agent addresses a major bottleneck: the manual summarization of medical records. Traditionally, healthcare professionals spent up to 45 minutes per record. Now, with this new solution, the same task can be completed in just minutes. Consequently, organizations can reduce delays and enhance patient outcomes.
Moreover, UiPath’s use of generative AI is not just about speed. It also improves accuracy. By integrating Google Gemini 2.0 Flash through Vertex AI, the agent delivers consistent, traceable summaries. These summaries meet clinical-grade expectations while eliminating common human errors. As a result, both clinicians and administrators can make informed decisions faster.
UiPath has developed this solution with top clinical professionals. Therefore, it understands the nuances of healthcare documentation. It uses UiPath Agent Builder to ensure the AI agent delivers clinician-level insight in every summary. Additionally, its structured output enables faster navigation and comprehension of patient histories.
Automation Adds Tremendous Value
Healthcare CX improves dramatically when staff spend less time on repetitive tasks. That’s where automation adds value. For example, this AI agent cuts down the time spent on patient referral intake, utilization management, and order intake. In some cases, it saves up to 40 minutes per referral. Thus, prior authorization turn-around time can reduce by nearly 50%.
Furthermore, consistent summaries mean fewer reworks and reduced administrative burden. Healthcare staff—both clinical and non-clinical—can shift their focus to direct patient care. This shift not only improves service quality but also boosts staff satisfaction. Additionally, cost savings increase when manual tasks are minimized.
UiPath’s senior vice president of AI Products, Mark Geene, emphasized this dual benefit. He stated that healthcare executives face pressure to cut costs and raise care quality. UiPath’s AI agent directly addresses both challenges. In doing so, it offers a scalable solution with immediate impact.
At the same time, Shweta Maniar from Google Cloud highlighted the strategic importance of this collaboration. She noted that Vertex AI and Gemini power the next wave of industry-specific AI solutions. Through this partnership, healthcare organizations can harness the latest AI breakthroughs without complex development efforts.
23% Improvement in Document Processing Speed
Importantly, the benefits are not theoretical. A major healthcare payer has already deployed the UiPath Medical Record Summarization agent. Early results show a 23% improvement in document processing speed. This real-world validation underscores the solution’s value in operational environments.
Furthermore, the solution employs retrieval-augmented generation (RAG). This technique efficiently processes unstructured data and transforms it into useful summaries. It’s especially useful in handling diverse formats found in medical records. Thus, even complex or outdated documents become usable assets.
Additionally, the agent’s design considers traceability. Each summarized section links to its source, allowing clinicians to verify data quickly. This transparency builds trust in automated summaries. More importantly, it aligns with regulatory compliance and auditing requirements.
The partnership extends beyond the AI agent itself. UiPath is now available on Google Cloud Marketplace. Customers can easily purchase and deploy the UiPath Platform on Google Cloud infrastructure. This ease of access accelerates adoption and allows for immediate scaling of automation initiatives.
Seamless Deployment of Tools
Moreover, UiPath supports seamless deployment of its tools within Google Workspace. This integration enables businesses to align their AI-driven workflows with collaboration tools. As a result, cross-functional teams can benefit from automation without learning new systems.
Additionally, this partnership represents a shift toward vertical AI strategies. Generic AI often fails to meet industry-specific needs. UiPath addresses this gap by tailoring its solutions for healthcare. The result is a product that understands, anticipates, and solves real-world clinical challenges.
In today’s healthcare environment, CX must be intelligent, responsive, and precise. Patients expect transparency. Clinicians require accurate information. Administrators demand efficiency. UiPath and Google Cloud’s AI-driven summarization meets all three expectations.
Furthermore, healthcare organizations can now innovate faster. By reducing turnaround time and improving data reliability, they can experiment with new models of care. For example, faster processing of referrals could support same-day specialist appointments. Additionally, improved summaries can enhance outcomes in chronic disease management.
Benefits Go Beyond Time Savings
The long-term impact of this solution goes beyond time savings. It lays the foundation for proactive healthcare. With better, faster data access, systems can identify trends and risks earlier. Thus, AI-driven summarization also supports population health management.
UiPath’s commitment to AI-driven CX in healthcare reflects a broader trend. Customers—whether patients or providers—want frictionless interactions. They value speed, clarity, and empathy. While technology alone cannot deliver empathy, it can free staff to offer it more readily.
Healthcare is evolving, and CX must evolve with it. UiPath and Google Cloud are not just automating processes—they are redesigning experiences. They are creating environments where technology augments human ability, rather than replaces it.
In conclusion, UiPath’s AI partnership with Google Cloud brings a bold step forward. It enhances healthcare CX with speed, accuracy, and intelligence. As more organizations adopt this solution, the healthcare industry will become more responsive, resilient, and patient-centric.
