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Tag : SERVE Business from the Heart

News

Shoppers Stop Way – A CX Journey Inspired by B S Nagesh’s Vision

EditorDecember 19, 2024January 4, 2025
by EditorDecember 19, 2024January 4, 20250661
In 1991, when B S Nagesh embarked on the journey of launching Shoppers Stop, little did he know that the idea of a retail store...
B S NageshCustomer Experiencecustomer-first businessCXemployee engagementmodern retail Indiaretail customer serviceretail innovationSERVE Business from the HeartShoppers Stop

Voice AI Reshaping Customer Trust in Conversions: An Interview

EditorMarch 31, 2026March 31, 2026
by EditorMarch 31, 2026March 31, 20260

Surge in Cybercriminal Activity Redefines Tax Season CX Risks

EditorMarch 31, 2026March 31, 2026
by EditorMarch 31, 2026March 31, 20260

Neokred GPTW Hat Trick Highlights Culture as a Core CX Driver

EditorMarch 31, 2026March 31, 2026
by EditorMarch 31, 2026March 31, 20260

Qualys Agent Val Redefines Cyber Risk Validation for CX Leaders

EditorMarch 31, 2026March 31, 2026
by EditorMarch 31, 2026March 31, 20260

BlackSoil Financing Indifi Highlights Shift to Data-Driven MSME Credit

EditorMarch 30, 2026March 30, 2026
by EditorMarch 30, 2026March 30, 20260

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