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Shyam Nambiar on Customer Experience Excellence at Scale

EditorDecember 24, 2024March 15, 2025
by EditorDecember 24, 2024March 15, 20250781
In the ever-evolving digital landscape, customer experience (CX) has become a cornerstone of business success. At the heart of this transformation is Shyam Nambiar, who...
Amazon experienceAvitobusiness strategyCustomer Experiencecustomer serviceCX at scaleCX leadershipdigital innovationDubai executivemoderationonline classifiedsoperational excellencesales operationsShyam Nambiar

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

EditorFebruary 21, 2026February 21, 2026
by EditorFebruary 21, 2026February 21, 20260

AI Safety Strategy: How CX Leaders Close the AI Coordination Gap

EditorFebruary 21, 2026February 21, 2026
by EditorFebruary 21, 2026February 21, 20260

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

Frontier AI Commitments: What CX Leaders Must Know About AI Safety and...

EditorFebruary 20, 2026February 20, 2026
by EditorFebruary 20, 2026February 20, 20260

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