CX TrendsCXQuest ExclusiveExpert OpinionsLatest Insights/BlogsThought LeadersSantanu Guha Roy on Exceptional CX in HospitalityEditorApril 3, 2025April 3, 2025 by EditorApril 3, 2025April 3, 2025038 Santanu Guha Roy’s Vision for Elevating Customer Experience in Hospitality Santanu Guha Roy, the General Manager of Hotel Holiday Inn Kolkata Airport, offers a compelling...