CX in 2026CXQuest ExclusiveExpert OpinionsThought LeadersCRM Renaissance: Precision Meets Empathy in Post-Transformation CXEditorDecember 18, 2025December 18, 2025 by EditorDecember 18, 2025December 18, 2025033 The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...