Elevating Customer Experience Through Seamless AI and Data Transformation: Kyndryl Leads the Way
In today’s fast-evolving business landscape, customers expect technology solutions that are not only reliable and secure but also flexible and future-ready. Meeting these expectations requires more than just innovation—it demands a deep commitment to enhancing customer experience (CX) at every step. Kyndryl, a global leader in mission-critical enterprise technology services, is setting new standards with two major advancements: the launch of its Data Transformation Suite for SAP Solutions and a new suite of AI Private Cloud services.
Both initiatives, though distinct, share a powerful theme—accelerating digital transformation through simplified, secure, and customer-centric solutions.
Transforming Data, Transforming Experience
Migrating to SAP S/4HANA Cloud can be complex, risky, and time-consuming. Customers often face operational disruptions, data integrity issues, and soaring costs. To address this, Kyndryl unveiled its Data Transformation Suite for SAP Solutions—a comprehensive solution that simplifies every stage of the modernization journey.
This suite, powered by Kyndryl Consult services, removes the need for third-party tools. It automates the full SAP migration lifecycle—from data profiling and blueprinting to transformation and validation. As a result, customers experience faster project timelines, lower costs, and reduced risks.
Moreover, the suite is built to adapt. Whether it’s a merger, divestment, or complex data transformation across multiple sources, Kyndryl enables seamless execution. By minimizing manual setup and streamlining every phase, the suite brings clarity and speed to what was once a tedious process.
This is more than just technology—it’s a CX revolution. Kyndryl empowers organizations to gain better visibility, faster insights, and improved decision-making from day one.
Michael Bradshaw, Kyndryl’s Global Applications, Data and AI Practice Leader, highlighted the suite’s real-world impact:
“The Kyndryl Data Transformation Suite for SAP Solutions was essential to the success of our own IT transformation in less than 18 months.”
That firsthand success offers strong reassurance to customers embarking on similar journeys.
Seamless AI, Private by Design
Simultaneously, Kyndryl has introduced AI Private Cloud services to guide enterprises through the entire AI solution lifecycle. From early use-case discovery to full-scale deployment, these services promise a streamlined, secure, and high-performing AI experience.
Backed by Kyndryl Consult, the AI Private Cloud services help customers identify high-ROI opportunities, develop prototypes, validate production readiness, and migrate to fully operational AI environments. The focus here is not just speed, but sustainable scalability.
Why private AI? Because customers want control, data sovereignty, and compliance—without sacrificing agility. Kyndryl’s AI Private Cloud meets those needs. It comes equipped with containerization, microservices, and data science tools to support diverse AI workloads in highly regulated industries.
What’s more, the offering supports collaborations with technology giants like NVIDIA, bringing powerful AI engines closer to customer environments. Recently, Kyndryl and NVIDIA partnered on a dedicated AI Private Cloud in Japan, using the Dell AI Factory with NVIDIA infrastructure.
According to Nicolas Sekkaki, Global Cloud Practice Leader at Kyndryl:
“Customers want a simpler approach to creating and implementing AI while meeting performance and privacy needs. Our AI Private Cloud delivers just that—speed, simplicity, and scale.”
Unified Vision, Customer-Centric Execution
When viewed together, these two solutions reflect a unified vision—putting customers at the center of transformation. Whether it’s enabling faster cloud migration for SAP or delivering high-performance private AI environments, Kyndryl is designing every touchpoint for maximum CX impact.
Importantly, both services rely on automation and consulting expertise. Kyndryl doesn’t just provide tools—it partners with customers to build customized strategies. This hands-on approach builds trust and ensures smooth implementation, even in highly complex scenarios.
Also, these offerings prioritize business outcomes, not just technical performance. In AI, for example, the focus is on solving real problems: detecting fraud in financial services, improving diagnostics in healthcare, or enabling predictive maintenance in manufacturing.
Likewise, the Data Transformation Suite supports agility in business transformation. Companies can react faster to market changes, scale operations with ease, and focus on delivering better experiences to their customers.
Bridging Confidence and Readiness
Despite growing enthusiasm around AI and digital modernization, a recent survey reveals a key gap. While 86% of business leaders feel confident in their AI investments, only 29% believe their systems are ready for future risks. This signals an urgent need for holistic, secure, and scalable solutions—exactly what Kyndryl delivers.
Through the AI Private Cloud, businesses gain enterprise-grade support for ML Ops, LL Ops, and data pipeline management. This not only boosts operational readiness but also reduces time-to-market—an essential CX driver.
On the SAP front, the Data Transformation Suite reduces the burden on internal teams and ensures seamless user experience during migration. It brings efficiency and assurance, two pillars of any successful customer journey.
The Kyndryl Advantage
With operations in more than 60 countries, Kyndryl brings unmatched expertise in designing, building, and modernizing complex IT systems. Its alliances with SAP, NVIDIA, Dell, and others amplify its ability to deliver global solutions with local relevance.
The company’s deep focus on mission-critical infrastructure gives customers confidence that their most sensitive systems are in safe hands. And by expanding its consulting and automation capabilities, Kyndryl ensures that customers don’t just adopt technology—they thrive with it.
Final Thoughts
In an era where digital transformation is no longer optional, customer experience is the differentiator. Kyndryl’s latest innovations—the Data Transformation Suite for SAP Solutions and AI Private Cloud services—set a new bar for customer-centricity, flexibility, and performance.
By combining automation, AI, and expert consulting, Kyndryl is not only helping businesses modernize; it’s ensuring they do so with confidence, clarity, and customer satisfaction at the core.
Learn more about how Kyndryl is shaping the future of enterprise technology at www.kyndryl.com.
