Redefining Workspaces: A CX-First Conversation with Monaah M Shuklla, Founder & CEO, CorporatEdge
In today’s experience economy, workspace design is no longer just about desks and square footage—it’s about the feeling you get the moment you walk through the door. Few have understood this better than Monaah M Shuklla, Founder and CEO of CorporatEdge, India’s fastest-growing premium ‘Offitel’ brand. With a deep-rooted foundation in hospitality and an eye for luxury experiences, Monaah is reshaping how modern professionals work—one five-star experience at a time.
In this exclusive interview with CX Quest, Monaah shares her vision for workspace hospitality, her approach to customer-centric innovation, and how CorporatEdge is making customer experience the cornerstone of business growth.
Opening Statement
“We’ve never looked at our clients as just tenants—we see them as guests. And every guest deserves more than just service; they deserve memorable experiences.”
With this philosophy, Monaah has not just built workspaces—she’s built a culture of experience excellence. Let’s dive into how she made it happen.
Welcome, Monaah, to CX Quest! It’s a pleasure to have you with us. Your journey from luxury hospitality to premium workspace innovation is not just inspiring—it’s a powerful case study in customer-centric leadership. We’re excited to explore how CX drives your decisions at CorporatEdge.
Evolution of CX Mindset
Q1. Let’s start with your roots in hospitality. How did those early experiences shape your CX mindset today at CorporatEdge?
MS: My foundation in hospitality starts right from my birth place Lucknow and then working with the Leading Hotels of the world the Taj Group which instilled a deep-rooted belief that the smallest gestures create the most lasting impressions. At CorporatEdge, this translates into anticipating client needs, fostering warm personal connections, and creating an atmosphere of trust and care. Our spaces are designed and operated not just for efficiency, but for emotional comfort—a legacy of my hospitality background.
Q2. You’ve coined the term ‘Offitel’—a blend of office and hotel. How does this philosophy translate into the everyday experience for your clients?
MS: ‘Offitel’ is our philosophy of blending the operational precision of an office with the warmth and finesse of a five star hotel. From the aroma and lighting in our lounges to the tailored service of our client engagement teams, everything is curated to make clients feel both productive and pampered. It’s a subtle luxury that elevates the mundane to exceptional.
Q3. In a highly competitive coworking space market, how does CorporatEdge differentiate itself purely through customer experience?
MS: We focus on experience at every touchpoint—from a seamless onboarding journey to flawless daily operations, attention to detail in design, and consistent staff training. Our teams are trained to serve with quiet competence and empathy, and that’s what creates stickiness. We’re not just offering office space; we’re crafting a workday experience that clients look forward to.
Client Onboarding Journey
Q4. Could you walk us through the client onboarding journey at CorporatEdge—from first contact to the moment they move in?
MS: Our onboarding starts with understanding the client’s story and specific needs. Once we align on the requirement , the right product, our design and operations teams take over to customize the space. Regular check-ins, a dedicated Client Relationship Manager, and pre-move-in trials ensure there are no surprises. We orchestrate a smooth handover with a warm welcome and white-glove service on Day One.
Q5. Hospitality is all about personalization. How do you personalize workspace experiences for diverse client needs—startups, enterprises, solopreneurs?
MS: We approach each client with a clean slate—whether it’s a global enterprise seeking compliance and scalability or a startup craving agility and creativity. Custom-designed offices, curated options, local art installations, and tech-enabled flexibility allow us to cater to each segment without losing our brand consistency.
Q6. What kind of feedback mechanisms or customer insights do you rely on to improve services continually?
MS: We run structured feedback sessions post-occupancy and at key service milestones. But more importantly, our teams are trained to pick up non-verbal cues and engage in proactive conversations. We also track digital feedback and regular check in by our customer delight team to identify micro-issues before they become macro-problems.
Consistency in CX
Q7. CorporatEdge is expanding rapidly. How do you ensure consistency in CX across multiple locations and cities?
MS: We’ve created a detailed Playbook for every department—from client handling to tech SLAs and housekeeping standards. Each new location is nurtured with experienced staff transfers and strong cultural onboarding. Technology helps ensure transparency, but it’s our people and processes that deliver the ‘Corporatedge feeling’ everywhere.
Q8. In your view, what are the most underrated elements of CX in the B2B real estate or coworking space segment?
MS: I’d say the silence, aroma , and seamlessness. Clients remember how a space feels. Soft factors like acoustics, the smell of freshly brewed coffee, a friendly smile at our Concierge, or never having to chase for service—these are often overlooked but make the difference between a space being used and being loved.
Q9. Technology often plays a big role in enabling CX. What digital tools or platforms are you using to enhance client satisfaction and retention?
MS: We use integrated visitor management, real-time service tracking, digital door locks and centralized feedback collection. But more than the tools, it’s the ease of use and our ability to respond instantly that drive satisfaction. Technology is our enabler—not a replacement for human warmth.
Vision for CorporatEdge
Q10. Could you share a CX moment or client story that truly validates your vision for CorporatEdge?
MS: A global pharmaceutical client moved into our centre just before the pandemic. Despite chaos outside, they praised how we ensured uninterrupted business, hygiene assurance, and personal check-ins. Later, they moved into a larger space with us. That reaffirmed my belief: in tough times, experience speaks loudest.
Q11. With your recent funding, how much of the future roadmap is focused on elevating the client experience—be it through tech, design, or service innovation?
MS: A large part of our roadmap is CX-centric—from tech integrations like facial recognition for access to biophilic design for wellness, and personalized service layers. We’re building spaces that are intuitive and emotionally intelligent, where experience isn’t a department but a way of working.
Q12. Finally, what advice would you give to entrepreneurs who want to embed customer experience deeply into their business model from day one?
MS: Start with empathy, not metrics. Don’t just solve problems—anticipate them. And build your teams around attitude, not just aptitude. CX should not be an afterthought; it should be the soul of your offering. If you respect your customer’s time, mood, and needs, loyalty will follow.
Thank you, Monaah, for this rich and insightful conversation. Your story is a perfect blend of vision, grit, and an unwavering commitment to customer-centricity. It’s clear that CorporatEdge is more than just a workspace—it’s a philosophy in action, where every touchpoint matters and every client feels valued.
On behalf of the entire CX Quest community, thank you once again for sharing your journey with us, Monaah. We look forward to seeing how CorporatEdge continues to set new benchmarks for customer experience in the evolving workspace landscape—across India and beyond.
