Sonata Software: CX Transformation Begins Here
Delivering exceptional customer experience (CX) requires more than just good technology—it demands innovation, talent, and a forward-looking vision. Sonata Software, a leader in Modernization Engineering, is embracing this reality. On 12th May 2025, the company unveiled a brand-new, state-of-the-art facility in Hyderabad, further strengthening its commitment to delivering value-driven experiences across global markets.
This new facility is not just another tech park. Instead, it’s a strategic move toward enhancing global delivery and CX innovation. Spread across 200,000 square feet at Vamsiram Suvarna Durga Tech Park in Hyderabad’s Financial District, the center represents a milestone in Sonata’s journey to modernize the digital landscape and scale customer-centric digital transformation.
The launch event was graced by the Honorable Chief Minister of Telangana, Shri Anumula Revanth Reddy. Speaking at the inauguration, he emphasized how collaborative efforts between visionary enterprises and progressive governance can transform regional economies. He reaffirmed the state’s support for global tech giants like Sonata Software in shaping Hyderabad as a global technology hub.
A Facility Designed Around People and Purpose
Sonata Software’s new facility stands as a beacon of intelligent design. Every aspect—be it flexible workspaces, modern collaboration zones, or dedicated innovation labs—has been built with the end-user in mind. After all, great customer experience starts from within the organization. By empowering employees with the right tools and environment, Sonata ensures that customer outcomes remain consistently excellent.
Furthermore, the facility incorporates green infrastructure. This reflects Sonata’s commitment to responsible growth and sustainable innovation—an increasingly critical pillar of modern CX strategies. Customers care about sustainability. Therefore, tech companies must lead by example.
5,000 New Jobs—And Endless Possibilities
One of the most exciting aspects of this expansion is its potential for job creation. Over the next three to five years, Sonata expects to generate over 5,000 high-value tech jobs. These roles will span digital engineering, cloud modernization, AI, and more. Each role contributes to strengthening the company’s ability to co-innovate with clients and deliver hyper-personalized, tech-enabled customer experiences.
With each new hire, Sonata will deepen its digital capabilities and amplify customer value delivery. As a result, enterprises working with Sonata can expect even faster innovation, more responsive solutions, and tailored experiences that align with their evolving needs.
Accelerating Global Delivery, Enhancing Local Impact
The new Hyderabad center is not just about location—it’s about vision. Samir Dhir, Managing Director and CEO of Sonata Software, underscored the city’s role as a global innovation powerhouse. According to him, Hyderabad’s ecosystem offers unmatched opportunities to develop AI-led digital solutions at scale. The city’s talent pool, infrastructure, and technology culture create the perfect conditions for building next-gen customer experiences.
Dhir also emphasized that this new center will enable closer collaboration with clients. Consequently, clients can benefit from shorter innovation cycles, increased agility, and faster value realization. In CX terms, this translates to more proactive service, real-time feedback loops, and truly dynamic engagement strategies.
Technology Meets Responsibility
The facility is equipped with agile-ready infrastructure and secure delivery environments. This ensures that Sonata’s solutions meet the highest standards of data security, privacy, and compliance. In today’s digital landscape, trust is non-negotiable. Companies that prioritize responsible innovation position themselves better to retain customer loyalty.
Srini Veeravelli, CEO of Quant Systems Inc. (a Sonata Software company), added a crucial dimension to the announcement. He highlighted the facility’s role in advancing AI, machine learning, and cloud modernization solutions. These areas are rapidly becoming the core of intelligent CX. As Sonata expands its capabilities in these domains, its clients will benefit from seamless, predictive, and immersive customer experiences.
CX Powered by Modernization Engineering
Sonata Software isn’t merely building technology—it is engineering purpose-driven experiences. Through its platform-led modernization approach, Platformation.AI, the company enables clients to modernize digital storefronts, automate operations, and create intelligent ecosystems. These are not buzzwords. Instead, they are the foundations of efficient, customer-centric business models.
Whether it’s through Sonata’s GenAI-powered Harmoni.AI platform or its robust cybersecurity and automation services, every solution aims to drive three core outcomes:
- Higher operational efficiency
- Enhanced customer experience
- Creation of innovative business models
This tri-fold focus allows Sonata to meet clients wherever they are in their digital maturity journey. It also empowers them to adopt AI responsibly, ensuring that ethics, security, and compliance are never compromised.
Why This Matters for Customer Experience
Today, customer expectations are shifting rapidly. They want faster service, personalized solutions, and transparent communication. At the same time, they want the brands they interact with to act responsibly and innovate consistently.
Sonata’s new facility is a powerful response to this dual demand. It empowers the company to offer faster turnaround times, localize global solutions, and engage customers with unprecedented depth and empathy. It also symbolizes a shift from technology-for-technology’s-sake to technology-for-experience’s-sake.
A Trusted Transformation Partner—Now Stronger Than Ever
With a presence in key markets including North America, the UK, Europe, APAC, and ANZ, Sonata Software has already earned a reputation as a trusted transformation partner. This new Hyderabad facility strengthens that position.
Clients can now expect deeper collaboration, smarter solutions, and quicker delivery—all of which enhance the customer experience lifecycle. From onboarding to long-term retention, Sonata’s expanded capabilities will touch every customer interaction point.
Conclusion
In a world where experience defines value, Sonata Software’s new Hyderabad facility is a significant step forward. It combines physical infrastructure, digital intelligence, and human potential into a cohesive CX engine. While the tech world watches closely, customers will feel the real difference—through better service, faster solutions, and meaningful engagement.
Ultimately, this isn’t just a facility launch—it’s the beginning of a new era in customer experience.
