Tag : MSME digital transformation

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Omnichannel Communication: Exotel Powers Shiprocket’s Customer Engagement India-wide

Editor
by Editor0411
Exotel Omnichannel Communication Solutions Transform Shiprocket’s Customer Engagement Across India Partnership Success: Seven years of strategic collaboration delivers seamless omnichannel communication across 19,100 PIN codes,...
CX Forecast 2025

Indian MSMEs: 60% Are Embracing AI to Transform CX

Editor
by Editor0450
India’s retail landscape stands at a transformative crossroads. Furthermore, the country’s micro and small enterprises (Indian MSMEs) are leading this digital revolution. Consequently, Zoho’s latest...